About this role
Job summary
We are looking to recruit an enthusiastic, compassionate, flexible and well-motivated Admin Team Lead to provide necessary administrative support, enabling the efficient and effective functioning of the ever-expanding Talking Therapies service.
This is an exciting opportunity for you to use your skills and experience to be responsible for supporting and working alongside an experienced team.
This is a varied role, providing a comprehensive administrative service to our leadership team, therapy colleagues and patients on our waitlist. The post holder will be required to manage and prioritise their day-to-day workload and use their initiative, without direct supervision. This will require excellent organisational skills, the ability to work to deadlines, a proactive attitude in solving problems and queries with frequent interruptions. You will be supporting the admin team and wider team on a daily basis. The post holder will need to be calm and patient, demonstrating a caring and sensitive approach to their work, together with an understanding of confidentiality and information governance, you will have excellent communication skills to deal with sometimes complex and difficult issues.
Main duties of the job
To provide the necessary administrative support to enable the efficient and effective functioning of the ever expanding Talking Therapies service. This includes but is not limited to:
Line management of colleagues within team (including supervision and appraisal) Providing administrative support for the Talking Therapies leadership team Providing a consistent effective service to the members of the public and team members in the context of a diverse and varying workload Ensuring the rota is aligned with day-to-day tasks and responsibilities Being the first point of contact for queries from admin colleagues
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Job description Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person Specification
Education / Qualifications and Relevant Experience Essential
RSA III Word Processing or equivalent experience RSA II Audio Typing or equivalent experience NVQ 4 in Administration or equivalent experience in relevant subject area Willingness to undertake all training requirements including Health and Safety/First Aid/Fire Warden Substantial experience working in an office environment with secretarial or clerical experience including reception duties Ability to / experience of dealing with petty cash
Desirable
Supervisory / Management Qualification Previous experience of working within a supervisory role Experience of working within an admin role in a Health or Social care setting
Skills and Aptitude Essential
Effective time management and the ability to prioritise work for self and others Excellent organisational and inter-personal skills Excellent IT skills
Knowledge and abilities Essential
Ability to communicate well with clients/service users, colleagues, and the public Ability to work calmly under pressure, on own initiative without supervision
Desirable
Knowledge of the Trust's Standing Financial Instructions and Policies and Procedures
Personal Qualities Essential
Approachable, adaptable, and flexible Motivated and excellent team player
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cornwall Partnership NHS Foundation Trust
Address Beacon Place
Station Approach
Victoria, Roche
PL26 8LG
United Kingdom
Employer's website https://www.cornwallft.nhs.uk/ (Opens in a new tab)