About this role
Job summary
We are looking to recruit an enthusiastic patient focused individual to join our well established reception team at Blackpool Urgent Treatment Centre.
The successful candidate will love working with people, have excellent interpersonal skills, great communication, be positive and courteous. The ability to maintain a professional, caring, calm, friendly service to all our service users in a busy environment is essential.
Hours for the post are part time/full time. Full time hours are equivalent to 37.5 hours to be worked over 7 days.
Main duties of the job
The post covers a range of reception duties including, greeting patients, covering the reception desk, assisting patients with the ED Streamer check-in system, answering the telephones, dealing with general queries etc. in an accurate, timely and professional manner.
About us
Bloomfield Medical Ltd also manages the Blackpool Urgent Treatment Centre which is an open access service based in Whitegate Health Centre, Whitegate Drive Blackpool. The Urgent Treatment Centre aims to deliver convenient accessible primary care services and is open every day of the year from 8am to 8pm. Whitegate Drive Health Centre will be the main base of work.
Bloomfield Medical Ltd operates a number of services including Bloomfield Medical Centre a 8 Partner GP Practice which is based over two sites in Blackpool, Bloomfield Medical Centre on Bloomfield Road and Grange Park Health Centre on Dinmore Avenue. Our services are diverse, forward-thinking enabling us to deliver care to meet local priorities in relation to deprivation, chronic disease, improved access, migration from secondary care and more efficient commissioning.
Job description Job responsibilities
Reception is the first point of contact for patients attending the Urgent Treatment Centre. The receptionist will record demographics and other mandatory information, which will include clinical details on the joint computer system. They will act as a first point of contact for all patients wishing to access unscheduled healthcare and will signpost patients to identified service providers as appropriate. This will involve welcoming new patients into the service and providing support and guidance on the ED Streamer check-in system.
The receptionist is the communication link between the clinical team and the patient whilst in the waiting room and will keep the patient updated on predicted waiting times for treatment, working closely with colleagues from the Urgent Treatment Centre to create a collaborative team approach to the reception cover.
Person Specification
Qualifications Essential
Good standard of education or experience
Desirable
NVQ Level Customer Services
Experience Essential
Previous reception experience Experience of dealing with the general public Office/Clerical experience Knowledge of Microsoft software
Desirable
Experience of working in a NHS setting or a health care environment Experience and knowledge of Clinical Computer Systems eg. Adastra, Emis
Knowledge and Skills Essential
Ability to work as a team member Computer literate Able to exercise initiative in handling matters of minor importance not clearly defined within the scope of the job description Organisation and prioritising skills Good communication skills both written and oral Good Interpersonal skills
Personal Qualities Essential
Enthusiastic and committed Willing to work evenings and weekends Ability to diffuse difficult situations and deal with difficult members of the public Positive and confident Willing to participate in ongoing training
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bloomfield Medical Limited
Address Whitegate Health Centre
150-158 Whitegate Drive
Blackpool
Lancashire
FY3 9ES
United Kingdom