About this role
Job summary
To provide a comprehensive administrative service to a number of Consultants and/or group of medical staff in an efficient and timely manner.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
Provide and deliver a high standard of full secretarial service to the Consultant and/or group of medical staff using a varied range of work procedures.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care.
The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.
If you have any issues with applying online and need additional support including reasonable adjustments with the application process, please contact the recruitment manager for this post who will put you into contact with the recruitment team.
We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case.
We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date.
If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description Job responsibilities
PRIMARY DUTIES & AREAS OF RESPONSIBILITY
Section 1 - Speciality Co-Ordinator:
Responsible for the supervision and training of junior staff. Manage and supervise members of the team.
To assist in the training of newly appointed temporary, locum or other secretaries and supporting them during their assimilation.
Ensure outpatient referrals are managed in accordance with the Trusts Waiting List Policy.
Ensure that patients are added to the IP/DC waiting list in accordance with the Trusts waiting list policy.
Co-ordination of speciality waiting lists/PTLs, including Cancer PTL, within the framework of the Trusts Waiting List Policy.
Work with the service line management team to ensure key performance standards in relation to patient access are met.
*** See attached Job Description for full details ***
Person Specification
Experience Essential
oPrevious demonstrable experience as a medical secretary. oDemonstrate proven knowledge of waiting list management oDemonstrate use of hospital software EPIC. oDemonstrate proven ability to use all main software packages.
Desirable
An understanding of local and national access policies.
Qualifications Essential
A-C in Maths and English GCSEs or Equivalent demonstrable qualifications Level 4 NVQ in Business Administration or equivalent demonstrable experience.
Desirable
Working towards a recognised leadership and management qualification.
Aptitude and Abilities Essential
Good communication skills, written and verbal, with proven ability to demonstrate fluency, clarity and effectiveness at all levels. Proven ability to work calmly and methodically whilst completing a varied workload in a busy environment. Proven ability to handle difficult/distressed patients in a sensitive and empathetic manner.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Plymouth NHS Trust
Address University Hospital Plymouth
Derriford Road
PLYMOUTH
PL6 8DH
United Kingdom
Employer's website https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)