About this role
Job summary
Part-time receptionist 25hrs/wk
Spring Gardens Group Medical Practice is seeking a professional, friendly and highly organised Receptionist to join our busy and patient-focused team. As the first point of contact for patients, visitors and healthcare professionals, you will play a vital role in creating a positive experience for everyone who contacts or visits the practice.
You will work closely with GPs, nurses, clinical pharmacists and the wider multidisciplinary team to ensure patients receive the right care at the right time. A commitment to confidentiality, professionalism and delivering high-quality patient care is essential.
This is an excellent opportunity for someone who enjoys working with people, thrives in a busy setting and wants to make a real difference to the health and wellbeing of our local community.
Main duties of the job
Working as part of a supportive reception and administration team, you will be responsible for managing telephone and face-to-face enquiries, booking appointments, processing requests, maintaining accurate patient records and providing excellent customer service. The role requires strong communication skills, attention to detail and the ability to remain calm and compassionate in a fast-paced healthcare environment.
About us
Spring Gardens Group Medical Practice is a thriving, forward-thinking GP training practice serving more than 20,000 patients from our modern city-centre base in Worcester. We are proud to combine the personal touch of traditional family medicine with an innovative approach to delivering high-quality healthcare for our diverse patient population.
Our multidisciplinary team brings together eight GP partners alongside salaried GPs, Advanced Clinical Practitioners, nurses, healthcare assistants, pharmacists and a highly skilled administrative team, all working collaboratively to provide outstanding patient care. We foster a culture where every team member is valued, supported and encouraged to contribute ideas that help shape and improve our services.
As an accredited training practice, learning and development are at the heart of what we do. We are committed to nurturing talent, supporting career progression and creating opportunities for professional growth at every stage. Our GP partners maintain a genuinely open-door approach, promoting accessible clinical support, shared decision-making and a strong sense of teamwork. This creates an environment where colleagues feel confident, supported and empowered to deliver the very best outcomes for patients.
At Spring Gardens, you will join a welcoming and ambitious practice that values compassion, innovation and continuous improvement, making it an excellent place to develop your career in primary care.
Job description Job responsibilities
Welcoming patients and visitors to the practice.
Handling incoming telephone calls and online enquiries.
Booking, amending and cancelling appointments.
Signposting patients to the most appropriate service or clinician.
Processing prescription requests and administrative tasks as required.
Managing patient registrations and updating medical records.
Handling confidential information in accordance with GDPR and practice policies.
Supporting the wider practice team with general administrative duties.
Maintaining a professional, courteous and patient-centred approach at all times
Person Specification
Experience Essential
Significant experience in an administration and/or customer service environment. Excellent communication and interpersonal skills. Confidence and skills with IT and computer work. High level of accuracy and attention to detail. Ability to work under pressure and manage competing priorities. Commitment to confidentiality, equality and patient care.
Desirable
Experience in a healthcare or GP setting is desirable but not essential as training will be provided. Experience of medical summarising of patient notes.
Qualifications Essential
GCSE in English and Maths or demonstrable equivalent
Employer details Employer name Spring Gardens Group Medical Practice
Address Spring Gardens
Worcester
WR1 2BS
United Kingdom
Employer's website https://www.springgardensmedicalpractice.co.uk (Opens in a new tab)