About this role
Job summary
Are you a compassionate team player with a passion for supporting clinical teams and delivering exceptional service? We are looking for a highly organised Medical Secretary to join our Children & Young Peoples support services team to provide vital administrative support to consultant psychiatrists, junior doctors, and healthcare staff, as well as supervise/manage a small team of junior administrative staff.
The role is office-based, and you will work out of Whitestone Clinic, Nuneaton, although some travel may be required across a variety of sites within Coventry and Warwickshire.
The ability to travel independently between the sites is a requirement of the role. Travel between sites during the working day will be reimbursed via e-expenses.
We are a team committed to excellence, respect, and integrity.
As a key first point of contact, you will help ensure smooth day-to-day work loads, manage clinics and correspondence, and coordinate a wide range of tasks alongside your administrative team.
Working collaboratively with the Senior Admin Lead and wider administrative team, you'll offer management support to junior staff, uphold confidentiality, and support the consistent delivery of high-quality patient care.
Please do not apply if you cannot attend the interview on the date advertised. The interview is set for the 21st October 2026
Please note this is an office-based role, with commitment to working Monday to Friday, 9am to 5pm.
Main duties of the job
Support and manage a small team of Administrative staff Deliver a professional and confidential secretarial service to medical staff Manage diaries, clinic bookings, and patient follow-up appointments Assist the Senior Admin Lead in coordinating work to support staff to ensure efficient workflow Liaise with patients, service users, and stakeholders in a compassionate and respectful manner Support the coordination of medical rotas and meetings Handle sensitive information with the utmost integrity and discretion
About us
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.
We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.
generous annual leave entitlement which increases during your time with us excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes wellbeing support, including an in-house counselling service, external helpline and more staff networks and support group We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
Job description Job responsibilities
Experience in a medical secretary or similar admin role
Excellent communication, organisational and IT skills
Ability to work independently, prioritise tasks, and use initiative
A flexible, collaborative, and patient-focused approach
Join us and make a real difference in an environment that values compassion, teamwork, and continuous improvement.
For an informal discussion please contact Helena Emerton Senior Admin Lead
Person Specification
Qualifications Essential
Good General Education (eg. GCSE English and Maths A-C) QCF Business Administration Level 3 (or equivolent) QCF Customer Service Level 3 (or equivolent) QCF Team Leading Level 2/First Line Management Level 3 (or equivolent)
Desirable
Competent in working with & organising multiple consultants/medical professional diaries & clinics
Experience Essential
Competent working with a range of Microsoft Office packages (e.g. Word, Excel, Outlook, PowerPoint & Access) Experience of working in a busy office/customer care environment Experience of working in a supervisory role and delegating work Medical secretarial experience
Desirable
Competent working with EPR (electronic patient record) systems/software
Other Essential
Ability to travel to multiple sites
Desirable
Own transport
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Coventry and Warwickshire Partnership Trust
Address Whitestone Clinic
Magyar Crescent
Nuneaton
CV11 4SG
United Kingdom
Employer's website https://www.covwarkpt.nhs.uk/ (Opens in a new tab)