About this role
Job summary
The role of an Insourcing and Elective Recovery Appointments Clerk is varied and you will have many different responsibilities ranging from booking appointments and maintaining clinic templates to validating patients to ensure the appropriate outcome. You will be guided by a Team Supervisor who will provide support and leadership daily. You will be responsible for ensuring a smooth and efficient booking process for patients within the guidelines of following Trust policies.
The Outpatients Appointments Team consists of a Booking Team, Reception and a Contact Centre. We are a dynamic and varied team, committed to providing excellent patient experience and delivering high quality patient care. The Booking Teams are based in a large, busy open plan office, and each team is responsible for different specialties. Our teams have a strong worth ethic and provide support to each other during busy and high-pressure situations.
Main duties of the job
The main duties of an Appointments Clerk (Higher Level) is to maintain clinic templates, record referrals and appoint patients appropriately and in line with identified timescales and provide comprehensive administrative support to the specialties associated to each Appointments team. The successful candidate will be expected to accurately deliver administrative responsibilities within a focused and demanding environment.
About us
Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation
Our mission is to be exceptional for our patients, our communities and each other
Our vision is to be a great organisation providing excellent healthcare and opportunities to work and learn
Our approach to healthcare is founded on our four core values:
Kind - we are caring, supporting and respectful to everyone
Open - we are honest, transparent and open to new ways of working
Fair - we listen, value our differences and are inclusive to all
One team - we work well together and with our communities
We employ almost 6,500 people from more than 80 nationalities and are fully committed to being an equal, diverse and inclusive employer. Our culture and values ensure that everyone is treated with dignity and respect, and that no job applicant or employee is disadvantaged at any stage of their journey.
We are also proud to be an Armed Forces Friendly organisation and welcome applications from members of the Armed Forces community, including veterans, reservists and families.
Working at NCM means becoming part of a dedicated team of clinical and support staff who are passionate about keeping people well and supporting wellbeing. If you share our values and are motivated by making a difference for our patients, we'd be delighted to receive your application
Job description Job responsibilities
Management of clinical sessions is required at this level and includes setting up, maintenance, cancelling and reducing in line with Directorate/Departmental rotas. The role involves working as part of a team administering appointments in line with Trust policies and procedures, ensuring referrals are processed effectively using systems in place and ensuring patient access targets are met.
FULL JOB DESCRIPTION ATTACHED
Person Specification
Experience Essential
Minimum experience working as a basic level appointments clerk. Knowledge of Appointment Systems Working knowledge of Outpatients Waiting List policy
Desirable
Knowledge of Lorenzo. Knowledge of the Insourcing and Outsourcing Process
Qualifications Essential
GCSE Maths GCSE English Demonstrable working experience, equivalent to NVQ Level 3
Skills, Knowledge and Comtencies Essential
Understanding of patient access targets and local policies. Good interpersonal skills and ability to relate to people with tact and diplomacy Able to maintain accurate patient records and patient information systems. Knowledge and experience of windows-based applications Experience of dealing with the general public and/or patients
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North Cheshire and Mersey NHS Foundation Trust (WHH)
Address Warrington Hospital
Warrington
WA5 1QG
United Kingdom
Employer's website https://northcheshireandmersey.nhs.uk/ (Opens in a new tab)