About this role
Job summary
GP Practice Receptionist
Due to internal promotion we have a vacancy for full time Receptionist.
Rota Pattern:
Hours will be on a rota and will be Monday to Friday between 08.00-18.30 with occasional Saturday working on a rota.
Post holders must be flexible to change days/hours if required.
As a Receptionist you are the first port of call for all incoming communication within an active and busy GP practice. You will be responsible for liaising with the practice team, patients, hospitals, care homes and third party organisations.
Within this role you will need to have excellent communication skills and maintain a professional manner at all times. You will be responsible for maintaining patient bookings and amending if necessary, complying with patient confidentiality and GDPR. Be able to undertake multiple tasks while working to time constraints.
Main duties of the job
Welcome and assist patients in a polite, professional, and patient-focused manner at the reception desk.
Accurately book and cancel appointments and record essential information on EMIS.
Access and update computerised patient records while maintaining strict confidentiality and data protection standards.
Direct patients attending in person to the appropriate professionals or services through signposting.
Deal with patient enquiries at reception, including results and appointment bookings when required.
Maintain an organised and professional reception area to ensure a positive patient experience.
Maintain confidentiality at all times, with particular reference to patient confidentiality and the Data Protection Act.
Notify the Team Leader of any problems and take appropriate action as directed.
About us
We are a 3 partner GP practice based in Penrith, serving over 11,500 patients, rated CQC Outstanding and we are also a training practice.
This role is based within our Practice Support Team (PST) consisting of: Care Navigators, Record Administrators, GP Assistant, Clinical Administration/Medical Secretary and a Meds team.
Job description Job responsibilities
Experience not necessary but would be advantageous, Full training will be given.
Welcome and assist patients in a polite, professional, and patient-focused manner at the reception desk.
Accurately book and cancel appointments and record essential information on EMIS.
Access and update computerised patient records while maintaining strict confidentiality and data protection standards.
Direct patients attending in person to the appropriate professionals or services through signposting or referral to the care navigator.
Deal with patient enquiries at reception, including results and appointment bookings when required.
Maintain an organised and professional reception area to ensure a positive patient experience.
Maintain confidentiality at all times, with particular reference to patient confidentiality and the Data Protection Act.
Notify the Team Leader of any problems and take appropriate action as directed.
Processing and distributing incoming (and outgoing) mail. Taking mail to the post office.
Taking messages and passing on information
Provide and receive routine information, to inform work colleagues, patients and clients
Receive sensitive information and ensure this information is relayed correctly
Exchange information with patients, relatives and staff on a variety of departmental matters and procedures
Understand that barriers to communication may include anxious patients, cultural differences, language or other communication difficulties Participate in team meetings and staff training, which may fall outside of normal working hours (Time will be paid for attendance at normal hourly rate) Work collaboratively with colleagues both internal and external to the practice. Ensure collaborative working within the practice and the locality to share good practice and make best use of skills and knowledge Help support locality/PCN initiatives at practice level
Person Specification
Experience Essential
Experienced and competent in the use of Word, Excel, PowerPoint, Outlook Microsoft Office systems
Desirable
Experience in a GP practice or other healthcare setting
Qualifications Essential
Grade 3/4 GCSE English or equivalent
Desirable
NVQ Level 2 or equivalent in customer care or administration or reliable and proven work experience in a relevant role
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Lakes Medical Practice
Address The Health Centre
Bridge Lane
Penrith
Cumbria
CA11 8HW
United Kingdom
Employer's website https://www.thelakesmedicalpractice.co.uk/ (Opens in a new tab)