About this role
JOB SUMMARY Main Duties/Responsibilities: Supervise the service staff team Ensure the standards are plied with 100% of the guest 100% of the time. Be punctual, greet colleagues and reports to supervisor upon arrival for duties. Offer guests an enjoyable, expertly served beverage/dining experience for all events. Anticipate and service of guests' requirements before requests is necessary. Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings. Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved. Ensuring all set up’s and mise en place is set for the next day’s events. Ensure all areas, stores and back areas are always kept clean and tidy. Handle cash and credit card procedures according to the guidelines of the accounting department.