About this role
Job Title: Business Analyst Job Location: Atlanta, Georgia DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at http://www.dhl-usa.com/en/careers/jobs.html As a Business Analyst you will support the successful execution, analysis/business insights and governance within our Customer Experience and Strategic Projects and Programs teams. This role is responsibly for coordinating core program activities, creating, maintaining and standardizing reporting and dashboards, managing communication and training administration, market and competitor analysis, churn reporting and any other strategic project support. Key Responsibilities:
• Coordinate day-to-day Service First program administration and governance • Manage Station Visit Program schedules and tracking • Schedule meetings, prepare agendas, capture minutes and maintain action logs • Maintain Station Snapshot reporting and program trackers. • Prepare program presentations, reports and communications • Coordinate training logistics and participant enrollment • Support project implementation and milestone tracking • Maintain governance calendars and program documentation • Perform basic trend analysis and dashboard updates • Continuously improve reporting and program administration processes • Churn Reporting to identify lost and downtrading customer trends • Drive customer profitability and low yielding customer analysis and reporting • Facilitate standardized reporting for management board and leadership community, including monthly reporting/executive summary creation • External market and competitor analysis (market share, competitor activity/benchmarking, external trade data) • Special Product Support: Ad hoc analyses to support overall strategic project agenda e.g., due diligence support, cost, or financial modeling Skills / Requirements:
• Education Level: Bachelor’s degree in Business, Operations, Supply Chain, Engineering or related fields • Experience Level: Recent graduate or up to 2 years’ experience. • Strong Excel and PowerPoint skills • Demonstrated ability to organize multiple priorities and manage program activities
Pay Range: $75,000.00 - $90,000.00 (Based on Experience)
Benefits (All Non-Union Employees)
• Compensation: Competitive base salary plus role dependent performance-based incentives. • 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. • Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. • Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. • Vision: Optional coverage for exams, frames, and contacts. • Dental: Optional coverage for preventive, basic, and major services. • Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.
#LI-RL2