About this role
DHL Express - a company that connects people! What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today… We are looking for a CCCG Business Support Supervisor (m/f/d) 100% based in Basel Airport.
We offer you:
• Fair compensation, including a 13th month salary and anniversary bonuses • At least 5 weeks of vacation per year • Significant discounts on shipping with DHL Express • Fleet discounts on all common car brands • Greatly reduced mobile phone subscriptions • Generous contribution to your public transport subscription • Discounts with numerous companies • Regular prize draws (e.g., for concert tickets and gadgets) • Comprehensive health management (e.g., preventive check-ups & vaccination offers) • Above-average insurance benefits (e.g., 16 weeks fully paid maternity leave, 2 weeks fully paid paternity leave, worldwide private accident insurance) • Regular on- and offline training sessions as well as development opportunities • A great team, flat hierarchies, a first-name culture and various team events
How will you contribute to the success of DHL? Your Role As a CCCG Business Support Supervisor, you will support the CCCG Contact & Compliance Manager in coordinating and improving operational activities across the customs organization. You will act as a central point for business performance monitoring, KPI management, reporting, process governance, and stakeholder coordination, ensuring that CCCG operations remain aligned with DHL Express standards and business objectives. You will work closely with Operations, GTW, Customer Service, CCPU, Finance, Sales & Marketing, IT, and Regional IT teams, supporting the successful deployment of new systems, business tools, reporting solutions, and operational enhancements while ensuring smooth implementation and user adoption. You will also play a key role in training, knowledge transfer, change management, and continuous improvement activities across the CCCG organization.
Key Responsibilities
Business Performance & Reporting
• Monitor and analyze operational performance through KPIs, dashboards, and management reports. • Prepare, maintain, and distribute operational reports, statistics, and business performance data. • Identify operational trends, risks, bottlenecks, and improvement opportunities. • Support management decision-making through data-driven analysis and recommendations. Stakeholder Coordination
• Coordinate activities between Customs, Operations, GTW, Customer Service, CCPU, Finance, Sales & Marketing, IT, and Regional IT. • Ensure alignment of priorities across departments and support operational initiatives. • Act as a central point of contact for business support and operational coordination activities. Process Improvement & Governance
• Maintain and improve operational processes, procedures, work instructions, and supporting documentation. • Support operational governance and standardization initiatives. • Drive continuous improvement initiatives aimed at enhancing productivity, service quality, and operational effectiveness. Projects, Systems & Innovation
• Participate in local, regional, and global projects impacting CCCG operations. • Support the implementation of new operational systems, tools, and automation initiatives. • Act as the primary CCCG interface for system enhancements and technology deployments. • Coordinate business requirements, testing activities, user acceptance testing (UAT), and post-deployment support. Training & Knowledge Transfer
• Develop and deliver training sessions related to operational processes, systems, and new tools. • Coordinate knowledge-sharing initiatives and best-practice implementation. • Support onboarding and operational readiness activities during system and process changes. • Facilitate workshops, awareness sessions, and stakeholder meetings. Planning & Resource Support
• Support workload analysis, forecasting, and resource planning activities. • Monitor operational productivity and provide recommendations to optimize performance. • Assist management in defining priorities and improvement actions.
Do you have what it takes?
Experience
• Minimum 3 years of experience in Customs Operations, Transportation, Logistics, Business Support, Customer Service, or a similar operational environment. • Experience in KPI reporting, business analysis, and performance monitoring. • Experience supporting projects, process improvement initiatives, or operational deployments. • Experience working with IT and Regional IT teams, testing activities, or system implementations is considered a strong advantage. • Experience delivering training, facilitating workshops, or supporting change management initiatives is desirable.
Technical Skills
• Advanced Microsoft Excel and PowerPoint skills. • Strong analytical and reporting capabilities. • Ability to translate data into operational actions and recommendations. • Understanding of customs, logistics, transportation, or operational support environments.
Personal Competencies
• Excellent communication and presentation skills. • Strong stakeholder management and coordination capabilities. • Ability to influence and support others without formal authority. • Strong organizational and planning skills. • Customer-focused and service-oriented mindset. • Ability to manage multiple priorities in a dynamic operational environment. • Proactive problem-solving approach and continuous improvement mindset.
Languages
• Fluent English. • Fluent in at least one local language (German, French, or Italian).
Education
• Degree in Business Administration, Logistics, Transportation, Information Management, or a related field preferred.
DHL Express is committed to equal opportunity and fostering a diverse work environment. We consider all applications regardless of sex, gender identity, nationality, ethnic origin, religion or belief, age, disability, sexual orientation or any other characteristic protected by law. Employment decisions are made solely on the basis of qualifications, performance, skills and experience. Please submit your application along with your CV, we are looking forward to get to know you!