About this role
Job Requirements We are seeking a dedicated and skilled Customer Service Engineer for Lab Solutions to join our team in Medellín. The ideal candidate will be responsible for providing technical support and service to our laboratory equipment, ensuring optimal performance and customer satisfaction. This role requires strong problem-solving skills, technical expertise, and the ability to work closely with clients to address their needs efficiently. **Key Responsibilities:** - Provide on-site and remote technical support for laboratory equipment. - Diagnose and resolve technical issues promptly to minimize downtime. - Perform routine maintenance and calibration of lab instruments. - Collaborate with customers to understand their requirements and provide tailored solutions. - Document service activities and maintain accurate records. - Work closely with the sales and engineering teams to support product installations and upgrades. **Qualifications:** - Degree in Engineering or related technical field. - Experience in customer service and technical support within laboratory environments. - Strong knowledge of laboratory instruments and solutions. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - Willingness to travel as required. Join us to contribute your expertise in delivering exceptional service and support to our valued clients in the lab solutions sector.