About this role
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a MS - IT Infra/Cloud - Senior Associate you will support cloud operations work focused on monitoring, troubleshooting, and implementing practices that help maintain availability and steady performance across client infrastructure environments within our Cloud Engineering, Data & Analytics practice. As a Senior Associate you will analyze complex issues, manage assigned workstreams, build client connections, and guide junior team members while developing technical skills and business context in a role that calls for critical thinking, clear communication, and comfort with ambiguity. In this role at PwC, you will contribute to infrastructure automation and CSI activities, use cloud and operations tools to resolve issues, interpret data for insights and recommendations, and help deliver work that aligns with broader managed services objectives at PwC Acceleration Center India.
Responsibilities
- Monitoring cloud infrastructure performance and availability across client environments - Troubleshooting infrastructure issues and restoring service through structured analysis and resolution steps - Automating operational tasks using cloud administration tools, scripting, and digital tooling - Supporting cloud service delivery activities across Microsoft Azure, Amazon Web Services, or Google Cloud Platform - Implementing cloud compliance, security, and performance monitoring practices within managed services workstreams - Analyzing operational data from observability platforms such as Splunk, Dynatrace APM, or Performance Monitor - Contributing to cloud migration, infrastructure optimization, and service management initiatives - Coordinating with client teams to clarify requirements, track issues, and communicate progress on assigned workstreams - Mentoring junior team members and reviewing assigned tasks for accuracy and consistency
What You Must Have
- At least a Bachelor's degree - At least 2 years of experience - Oral and written proficiency in English required
What Sets You Apart
- Demonstrating cloud operations support across infrastructure automation - Applying AWS, Azure, or Google Cloud Platform knowledge - Utilizing CloudOps monitoring, troubleshooting, and service delivery tools - Interpreting data for insights, recommendations, and issue resolution - Managing ambiguity while anticipating client and team needs - Mentoring junior team members through technical guidance and feedback