About this role
Responsibilities: • Working on Tuesday - Saturday to support the Bank. • Contribute to the definition, planning, organization and execution of application monitoring and disaster recovery activities across Wealth Management IT • Diagnose and resolve technical issues and user errors within the application, utilize technical knowledge to investigate, document, and escalate complex application problems. • Resolve escalated inquiries from both internal and external clients and ensure they are satisfied with the solutions and quality of service offered. • Have a direct impact on the customer experience. • Act as a liaison between our delivery squads and operations teams, effectively communicating in both • Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the team to enhance overall client experience. • Perform other duties as assigned.
Qualifications: • Bachelor’s Degree in Information Technology, Computer, or related field • At least 1 year of experience in client application support or similar role • Knowledgeable in SQL scripts, DataDog, Splunk • Knowledgeable in Windows OS, Unix and Linux • Familiarity with AWS, Windows File Server,Github, Control M, ServiceNow,Jira is advantageous. • Understand and follow Agile, DevOps delivery resulting in high velocity, high quality delivery • Passionate in working in an application support team, with a focus on monitoring and responding to application reliability, security, and performance KPIs • Able to read log files, identify errors and formulate paths to troubleshoot resolution • Strong analysis and problem-solving skills and eagerness to learn new technoloigies are important • Translation skills from business concept to solution design and from complex technical models to plain language Customer based explanations • Ability to solve problems independently and creatively • Ability to follow instructions and work in a team environment • Fluent written and spoken English
What you will get from ATA IT : • 14 days’ vacation in first year • Health insurance for staff & families • Life insurance • Dental fee for staff & families • Provident fund • Monetary Assistance (Childbirth, Funeral, Basket Visit) • Annual Party • Monthly Activities- Staff Birthday & Company Activities • Annual Health Check • Multi-national company with flexible working hours, but professional company culture • Hybrid Work from Home Policy