About this role
We are seeking a detail-oriented and efficient Delivery Expert to join our team at our Ballwin, United States location (14764 Clayton Rd). In this role, you will be responsible for managing and optimizing delivery operations to ensure timely, accurate, and professional service to our customers. The successful candidate will demonstrate strong organizational skills, problem-solving abilities, and a commitment to maintaining the highest standards of customer satisfaction.
Coordinate and manage daily delivery schedules, routes, and logistics to optimize efficiency and minimize delivery timesMonitor delivery performance metrics and analyze data to identify opportunities for process improvementCommunicate with customers regarding delivery status, timelines, and any potential issues or delaysTroubleshoot delivery-related problems and implement effective solutions to maintain service qualityMaintain accurate records of deliveries, including documentation, tracking information, and customer confirmationsCollaborate with warehouse, inventory, and customer service teams to ensure seamless delivery operationsUtilize delivery management software and GPS tracking systems to monitor fleet performance and driver activitiesEnsure compliance with company policies, safety regulations, and delivery standardsHandle customer inquiries and resolve delivery-related concerns with professionalism and empathyPrepare reports on delivery metrics, performance trends, and recommendations for operational enhancements Proven experience in delivery operations, logistics coordination, or supply chain managementStrong organizational and time management skills with the ability to prioritize multiple tasksProficiency with delivery management software, GPS tracking systems, and inventory management platformsExcellent communication and interpersonal skills with the ability to interact professionally with customers and team membersDetail-oriented mindset with strong problem-solving and analytical abilitiesKnowledge of route optimization and logistics best practicesAbility to work independently and as part of a collaborative teamCustomer-focused approach with a commitment to service excellenceFamiliarity with fleet management and delivery performance metricsPreferred: Experience with supply chain operations or warehouse management systems BENEFITS
Flexible HoursCompetitive wagesEarn tips dailyPaid mileageEmployee discount on all food itemsAdvancement opportunitiesPaid TrainingFULL TIME DRIVERS BENEFITS (in addition to above benefits):
Offered Health, Dental & Vision Insurance after 60 days of employmentVoluntary accident coverage/Critical illness coverageFlexible Spending AccountsAbility to contribute to a 401(k)