About this role
We are seeking a professional and organized Assistant Manager to join our team at our Ballwin, United States location (14764 Clayton Rd). In this role, you will support the management of daily operations, lead and develop team members, and ensure exceptional service delivery. The ideal candidate will demonstrate strong leadership capabilities, operational expertise, and a commitment to driving organizational success through efficient processes and motivated staff.
Supervise and manage daily operations, ensuring all team members adhere to company policies, procedures, and performance standardsLead, train, and mentor team members to enhance their skills, knowledge, and career developmentMonitor and analyze operational metrics to identify areas for improvement and implement process enhancementsManage inventory, resources, and supplies to optimize efficiency and minimize wasteMaintain professional communication with customers, clients, and internal stakeholders to build strong relationshipsPrepare and submit accurate reports on operational performance, staffing, and financial metricsAddress and resolve customer complaints and employee concerns in a timely and professional mannerAssist in recruiting, onboarding, and performance management of team membersEnsure compliance with all company policies, safety regulations, and legal requirementsSupport the Store Manager or General Manager in achieving organizational goals and objectives 2+ years of supervisory or management experience in a retail, operations, or customer service environmentProven ability to lead, motivate, and develop team members effectivelyStrong organizational and time management skills with the ability to prioritize multiple tasksExcellent interpersonal and communication skills, both written and verbalProficiency with point-of-sale systems, inventory management software, and Microsoft Office SuiteDemonstrated problem-solving abilities and sound decision-making skillsCustomer service excellence and commitment to delivering exceptional experiencesAbility to work flexible hours, including evenings, weekends, and holidays as neededStrong analytical skills to interpret operational data and drive performance improvementsConflict resolution and performance management experienceAbility to maintain professional composure in fast-paced environments BENEFITS
Flexible scheduling -- full & part-time positions availableCompetitive wages1 week of PTOPaid mileageEmployee discount on all food itemsAdvancement opportunitiesPaid training programFULL TIME ASSISTANT MANAGER BENEFITS (in addition to above benefits):
Offered Health, Dental & Vision Insurance after 60 days of employmentVoluntary accident coverage/Critical illness coverageFlexible Spending AccountsAbility to contribute to a 401K