About this role
Job summary
Responsible for a busy reception area, liaising with members of the general public, services and departments and external organisations, both face to face and over the phone. Provide a friendly, helpful and professional service at all times. Ensure that public areas are kept clean and tidy. Provide comprehensive reception clerical and administrative duties, e.g. cash handling, banking, ordering stationery and supplies, receiving and distribution of incoming mail and parcel, franking and posting outgoing mail, answering all telephone queries and forwarding calls to appropriate services. Supporting the administrative service to clinical services including Podiatry and Physiotherapy, e.g. registering patients; booking appointments both by telephone and at reception; monitoring waiting lists, liaising with clinical teams. To provide sickness and absence cover at other Clinics/Health Centres when required.
Main duties of the job
Provide an effective reception service using verbal and written communication to liaise with patients, relatives, staff and external agencies to support the delivery of an efficient patient service. Ensuring all patients are booked into appointments correctly and directing them appropriately on arrival. Provide administrative support around waiting list for Podiatry patients as advised by the Podiatry team e.g registering new patients, appointment cancellation, and re-arrangement Advise podiatry leads of capacity and demand on Support the monitoring, coordination of domiciliary lists Provide administrative support to Physiotherapy services around appointment registering new patients, appointment cancellation, appointment re-arrangement Escalate any urgent patient matters immediately to relevant clinical services. Monitor franking machine, downloading funds as required Monitor and maintain self-check-in screens, reporting any faults Manage and monitor the telephone answering service Receipt all incoming mail and organise distribution.
Answer patient queries and signpost to appropriate local services. Contact EMAS on the non pick-up of patients Report and escalate site maintenance issues. Support an efficient room booking service, ensuring rooms are not double booked Printing/Photocopying Maintain site emergency equipment as per Policy When on duty to act as a Fire Warden To provide cover for colleagues' absence at base and other sites within the area.
About us
Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.
We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.
Key values working The DCHS Way:
Get the basics right
To act with compassion and respect
To make a difference
To value and develop team work
To value everyone's contribution
Job description Job responsibilities
PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
Person Specification
Education Essential
English & Math GCSE C or equivalent experience IT qualification and experience
Desirable
Customer care qualification
Experience Essential
Microsoft packages Excel, Word, PowerPoint Understanding of confidentiality Previous customer service experience
Desirable
Knowledge of System One
Skills and attributes Essential
Excellent communication and interpersonal skills Ability to work on own initiative and as part of a team Flexibility of working pattern Ability to train and mentor colleagues
Aptitude and personal qualities Essential
Calm and professional Friendly and approachable Willing and eager to learn Ability to travel to other sites
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Derbyshire Community Health Services NHSFT
Address New Mills Health Centre
Hyde Bank Road
New Mills
SK22 4BP
United Kingdom
Employer's website http://www.dchs.nhs.uk/ (Opens in a new tab)