About this role
Job summary
Cornwall Partnership NHS Foundation Trust are looking for an administrator on a fixed term basis to join the Post Covid Service.The role will be to provide administrative support to the service and its clinical staff across the county.Daily tasks will be varied but will include undertaking the initial administrative stages of patient registration and triage for new Post Covid patients, communicating with service users, signposting patients and staff and managing the Post Covid Service email account and phone line.
Main duties of the job
o Making appointments using relevant patient information system.o Typing correspondence including administrative support to PCS Team. Printing of letters to Consultants and GPs and other healthcare professionals.o Answering telephone calls, checking email and phone messages, using acquired knowledge and judgement in actioning appropriately. Requirement to work to strict standard operating procedure and ensure contemporaneous record of event.o Co-ordination of complaints and ability to exercise own judgement when dealing with enquiries, knowing when to manage the enquiry personally and when to refer to manager.o Managing your own diary and prioritise work.o Maintain adequate stock levels of appropriate supplies for the locations covered, including ordering of stock.o Discharge patients from active caseloads as directed by the clinical team.o Assist team in the collection of information for various audits.o Use reporting systems to log any maintenance/equipment testing requirements as directed by team
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.
Job description Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person Specification
Knowledge and Abilities Essential
Able to work in a pressured work setting Ability to work on own initiative and problem solve Good organisational skills
Education, Qualifications & Experience Essential
Good basic education including English GCSE or equivalent NVQ Level 2 or equivalent qualification Administration experience within Busy office environment Proven use of Microsoft office (Word/ Excel/ PowerPoint) Good written and verbal communication skills
Desirable
RSA II typing Previous NHS experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cornwall Partnership NHS Foundation Trust
Address Camborne Redruth Community Hospital
Barncoose Terrace
Redruth
TR15 3ER
United Kingdom
Employer's website https://www.cornwallft.nhs.uk/ (Opens in a new tab)