About this role
Job summary
We are looking to recruit a Medical Receptionist.
This is a high pressured role within our extremely busy reception team. The ideal candidate will be an experienced Medical Receptionist
This role is for 37 hours a week to be worked over 4 days, including 8 am starts and 6 pm finishes, (6.30 pm may be required due to a contract change)
Main duties of the job
Receptionist role:
Care navigation/signpost patients to the most appropriate service
Ensure all telephone calls are answered within a timely manner
Manage appointment requests telephone/F2F/e.consultations/home visits
Ensure efficient processing of pathology samples from safe collection to distribution of results internally and accurately notifying patients of the results.
Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
Manage communication into the practice, ensuring accuracy of detail and prompt appropriate action.
Scanning of patient related documentation and attaching scanned documents to patients' healthcare records
Promote health campaigns to appropriate high-risk patients i.e., the annual flu vaccination campaign
Involvement in patient recall
Open and secure premises.
Chaperone duties
About us
Whilst we work extremely hard, the culture of the practice is friendly and welcoming:
Prior to retirement, several members worked at Kingsway for over 30 years.
Informal meeting room where team members often enjoy lunch together.
The team comprises of:
4 GP partners (2 of whom trained at the practice and stayed on).
Two Salaried GPs.
Three Nurse Practitioners providing acute appointments
Three Practice Nurses & Two Health Care Assistants.
The support team comprises of 10 receptionists and a separate admin team.
Key Information about the surgery:
10,000+ patients
Teaching practice with GP Registrars and Medical students
SystmOne clinical system
CQC Good rating with outstanding in responsiveness
Free car parking nearby
Job description Job responsibilities
Drs. Sinha, Folorunsho, Wilson & Kumar
Kingsway Medical Centre, Kingsway, Billingham, Cleveland, TS23 2LS
JOB DESCRIPTION
Job Title: Medical Receptionist
Reports to: Reception Team Leader/Practice Manager
Location: Kingsway Medical Centre, Billingham
Job Summary
The medical reception team are the first point of contact and represent the practice whether on the telephone or face to face; the receptionist must respond in a friendly, helpful and professional manner at all times. To provide administrative assistance to the practice team and carry out a variety of administrative tasks unique to general practice.
Main duties of Receptionist role:
Care navigation/signpost patients to the most appropriate service
Ensure all telephone calls are answered in a timely manner.
Manage appointment requests telephone/F2F/e.consultations/home visits
Ensure efficient processing of pathology samples from safe collection to distribution of results internally and accurately notifying patients of the results.
Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.
Manage communication into the practice, ensuring accuracy of detail and prompt appropriate action.
Scanning of patient related documentation and attaching scanned documents to patients' healthcare records
Promote health campaigns to appropriate high-risk patients i.e., the annual flu vaccination campaign
Involvement in patient recall
Open and secure premises.
Chaperone duties
COMPETENCIES
An understanding, acceptance and adherence to the need for strict confidentiality
Keep up to date with and apply practice policies, standards and guidelines.
To attend any required training
To work flexibly within the practice opening hours as directed by the Reception Team Leader/Practice Manager
To carry out other duties appropriate to the position of Medical Receptionist
Person Specification
Experience Essential
Proven customer service skills in direct contact with public Experience of working in a team Experience of working on own initiative
Desirable
Experience of dealing with people in a health and social care setting Six months experience as a Medical receptionist in a general practice Experience of using a medical software i.e., SystmOne Experience of signposting or care navigation Experience of eRD Experience of EPS
Qualifications Essential
GCSE grade A to C in English and Maths
Desirable
Amspar Medical Receptionist Certificate
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kingsway Medical Centre
Address Kingsway Medical Centre
Kingsway
Billingham
Cleveland
TS23 2LS
United Kingdom
Employer's website https://www.kingswaymedicalcentre.co.uk (Opens in a new tab)