About this role
Job summary
This is a part time role for 3/4 months to cover sickness
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Provide holiday cover for other members of the team
Main duties of the job
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain Practice arrangements and formal requirements to new patients and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to the on call Doctor.
Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
Enter patient information on to SystmOne, the Practices Clinical System as required.
Work with other members of staff with regard to QOF, LES and DES requirements.
Make and serve refreshments, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
Premises
Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
About us
We are a practice of over 6800 patients. We have 4 GPs, Practice Nurse, HCA, Phlebotomist plus extra roles such as Clinical Pharmacist, Physicians Associate, ANP
We are looking for a flexible, dedicated, enthusiastic and committed part-time receptionist to work with our experienced team. We use the TPP System One Clinical System.
Previous NHS or other experience within a primary care facility, and or experience with SystmOne would be an advantage but is not essential.
Due to high influx of applications, only shortlisted candidates will be contacted further.
Job description Job responsibilities
Please see the document area for the job description.
We are looking for a flexible, dedicated, enthusiastic and committed part-time receptionist to work with our experienced team.
Person Specification
Experience Essential
Working within a busy office environment Desirable Maintaining effective relationships with a diverse range of clients. Essential Successfully achieving team and organisational objectives. Desirable Working in a service environment Essential Working with the general public handling telephone enquiries Desirable
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Richmond Medical Centre
Address 179 Richmond Road
Solihull
West Midlands
B92 7SA
United Kingdom
Employer's website https://www.richmondmc.co.uk/ (Opens in a new tab)