About this role
Job summary
Temporary 12-month maternity cover Band 3 administration and clerical post
The post holder will work as part of a team providing comprehensive Administration / Co-ordination support to the Paediatric Physiotherapy Hip Scanning Team.
The post holder's work will incorporate direct support for the hip scanning service that is delivered within Paediatric Physiotherapy Team. This will include at times sitting in the clinics completing the administrative tasks and onward correspondence.
This post will involve working across sites supporting clinic at Birmingham Heartlands Hospital, Good Hope Hospital and Solihull Hospital.
This will also involve working in conjunction with colleagues, service users and stakeholders to provide an efficient service.
Main duties of the job
To support the therapists with day to day admin tasks related to the infant hip screening service, this may include sitting in clinic to create letters.
To undertake typing which may include touch type from audio and/or copy type from written documentation which may include letters, emails, reports, and any other correspondence as required.
To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries.
Receiving and dealing with telephone and email enquiries as appropriate, from both staff and patients.
To maintain diaries as required, and book/reschedule patients accordingly.
Input and look up data on Trust IT systems in accordance with Trust policy. Extract and input data from several different sources.
Arrange meetings, appointments and support with any internal audits, as necessary.
To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work.
Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department.
Photocopying, Scanning, and filing letters and documents as required.
Working closely with both the physiotherapists within the team as well as the wider MDT to include the failsafe screening team.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications Essential
*Good general education, including GCSE English and Maths (Grade A--C / 9--4). *NVQ Level 3 in Business Administration or equivalent administrative experience.
Desirable
*IT qualification such as ECDL. *RSA Level 3 typing or equivalent experience within administrative environment.
Experience Essential
*Experience working with the public and delivering high quality customer service. *Experience using Microsoft Office applications (Word, Excel, Outlook). *Experience using IT systems for data entry and information retrieval. *Experience working in a busy, fast paced environment. *Understanding of confidentiality, data protection and information governance requirements.
Additional Criteria Essential
*Previous experience working in an administrative role, preferably within a health or care setting. *Ability to maintain confidentiality and handle sensitive patient or service related information appropriately. *Experience of coordinating meetings, clinics, or service activities. *Experience of diary management or appointment scheduling. *Ability to plan, prioritise, and manage own workload to meet deadlines and service requirements. *Ability to meet the travel requirements of the role, including cross site working between Trust locations (e.g. Queen Elizabeth, Heartlands, Good Hope, and Solihull Hospitals). *Ability to work under pressure and manage competing deadlines while maintaining accuracy and attention to detail. *Commitment to working to a high professional standard, demonstrating reliability, integrity, and initiative. *Willingness to learn, develop, and participate in training, appraisal, and personal development opportunities.
Desirable
*Previous NHS administrative experience. *Experience of using NHS financial or ordering systems, such as iProc (Oracle), SAGE, or other Trust systems. *Understanding of the importance of patient centred care and the role of clinical administration in supporting patient pathways.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)