About this role
Job summary
West Walk Surgery are recruiting for a Medical Secretary to join our friendly team, working up to 30 hours per week, including a Thursday afternoon and all day Friday.
Candidates should outline your preferred days and hours at the top of your application (days over 6 hours must include a 30 minute unpaid break)
Interviews will be held on Friday 9th October for successful candidates.
We reserve the right to close this vacancy early if a suitable candidate is identified. As applications will be reviewed on an ongoing basis, we encourage early applications.
Main duties of the job
You will be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
About us
West Walk Surgery is a large patient focused practice, consisting of 5 GP Partners, 8 salaried GP's, Mental Health Nurse, Clinical Pharmacists, Pharmacy Technicians, Paramedics, Physios, Practice Nurses and HCA's, all supported by the Reception and Admin teams.
Job description Job responsibilities
The following are the core responsibilities of the medical secretary. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a.Processing letters, reports and associated documentation as required
b.Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
c.Manage all enquires in an effective manner
d.Maintain an accurate referrals database
e.Action all incoming e-mails
f.Process calling letters as requested
g.Scanning of patient related documentation and attaching scanned documents to patients healthcare records
h.Input data into the patients healthcare records as necessary
i.Process referrals using the electronic referral system (ERS)
j.Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms
k.Read code data on EMIS
l.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
m.Manage all administrative queries as necessary
n.Carry out system searches as requested
o.Maintain a clean, tidy, effective working area at all times
p.Support all clinical staff with general administrative tasks as requested
Person Specification
Qualifications Essential
Educated to GCSE level
Desirable
Administrative qualifications
Experience Essential
Numerate and IT Literate. Experience working with the general public. Excellent communication skills (verbal and written) Ability to work under pressure and in a changing environment. Working with confidential, sensitive information with an understanding, acceptance, and adherence to the need for strict confidentiality. Problem solving & analytical skills.
Desirable
Experience of EMIS Web Experience of working in primary care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West Walk Surgery
Address 21 West Walk
Yate
Bristol
BS37 4AX
United Kingdom
Employer's website https://www.westwalksurgery.co.uk/ (Opens in a new tab)