About this role
Job summary
We are seeking a motivated and highly organised Reception Supervisor to lead our Reception team within a busy hospital environment. The post is full time . Hours and days required are Monday - Friday 8.30am - 5pm with an hour for lunch. This is a key role in ensuring that patients visitors and staff receive a professional, efficient and compassionate service.
Main duties of the job
You will oversee the day to day running of the reception area, supported by the Reception Manager who works cross site. You will support a team of receptionists and ensure that high standards of customer service and operational efficiency are consistently maintained.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Job description Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person Specification
Qualifications Essential
Educated to GCSE (or equivalent) to include English and Maths Grade C or above. NVQ3 admin or proven equivalent experience. Computer literate with ability to undertake additional training on departmental IT and manual systems Evidence of continued professional development to NVQ4 / diploma equivalent to include training and/ or proven experience in : o Computerised and manual patient records systems o Staff supervision & training o Customer care o Patient confidentiality and Data Protection
Desirable
Additional relevant qualifications e.g. IT, risk assessment
Experience Essential
Significant previous experience in an Administration working environment Experience of supervising administration staff Managing conflict in the workplace Experience and understanding of a PAS system Experience and thorough working knowledge of Oasis and the Clinics for OPD Working to tight deadlines and prioritising workload Customer care skills and experience in the NHS Good working knowledge of Microsoft Office, especially Word and Excel. Understanding of information governance issues and Datix reporting Awareness of patient confidentiality and data protection issues.
Desirable
Managing rotas for groups of staff Experience of dealing with PALS, Complaints and Datix incidents Experience of recruitment and selection of staff
Skills Essential
Good interpersonal skills, effective communication with patients and colleagues at all levels within the organisation Ability to work on own initiative and as part of a team and motivate staff. Able to work calmly in a pressurised environment Ability to prioritise workload, deal with interruptions Good organisational skills Demonstrate an understanding of the Trust core values.
Desirable
Shown willingness to plan and adapt to change Ability to prioritise conflicting issues and make decisions.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name East Sussex Healthcare NHS Trust
Address Conquest Hospital
St Leonards On Sea
TN37 7RD
United Kingdom
Employer's website http://jobs.esht.nhs.uk/ (Opens in a new tab)