About this role
Job summary
3 Roles
1 x 1 WTE
1 x 0.8 WTE
1 x 0.6 WTE
The main focus of this role is to provide a high-quality business support function to the Continuing Healthcare team. It involves regular and frequent liaison with clinical teams in relation to ensuring that eligibility/care reviews for patients are co-ordinated and scheduled, ensuring that the team complies with the schedule of reviews for patients in receipt of funding.Liaison will be required with the following internal teams; other business support team members, CHC clinical team, senior management team within Continuing Healthcare; and external organisations i.e, Local Authority, Education, wider health and social care organisations i.e, GPs, hospice, Sheffield Health and Social Care Trust, Sheffield Teaching Hospitals.This role supports specific functions within the wider business support team and includes: Monitoring the team generic email box and distributing emails to relevant team members in a timely manner. Logging incoming referrals received into the generic email and electronic referrals
Main duties of the job
The CHC Business support role incorporates having oversight of the CHC teams main generic inbox where most of our referrals and communications are received. It is fast paced and requires accuracy but also provides variety of work across the working day.
You will be responsible for loggingincoming referrals on the relevant systems, updating outcomes once patients have received their assessment. Responding to queries raised from partner organisations, i.e, social services, acute hospitals, care providers, patient representatives. You will also be part of the main business support team in answering our duty line phone calls. You will also be required to take minutes for our Dispute Panel on occasion.
Full training will be provided.
About us
NHS South Yorkshire Integrated Care Board oversees health and social care for a population of 1.4m people. Working through our 4 places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on the strengths, capacity and knowledge of all those directly involved with our local communities to deliver our four key aims of Improving outcomes in population health and healthcare; Tackling inequalities in outcomes, experience and access; Enhancing productivity and value for money; and Helping the NHS support broader social and economic development.
Our near 1,000 staff are committed to addressing the broader health, public health, and social care needs of the population across South Yorkshire through our values of One Team, Empowered and Innovative. We work as a key partner with the Integrated Care Partnership (ICP) of health and care providers within the South Yorkshire Integrated Care System (ICS) to collectively deliver health and care services that meet the needs of the local population. In total there are 186 GP practices in the region, 72,000 health and social care professionals working across seven NHS trusts and four local authorities, and a further 6,000 voluntary, community and social enterprise sector (VCSE) organisations. We work alongside all these colleagues through local councils, our VCSE partners and other partners to address health inequalities and wider determinants of health in South Yorkshire.
South Yorkshire ICB is a Disability Confident Employer
Job description Job responsibilities
For further information with regard to this vacancy please see the attached Job Description and Person Specification.
Person Specification
Knowledge and Skills Essential
Knowledge of administrative systems and processes. Understanding of confidentiality. Able to work on own initiative and unsupervised, within defined policies and procedures. Good customer service skills. Good written and verbal communication skills. Able to use tact and persuasion to support problem solving. Intermediate knowledge of IT systems and software such as Microsoft Office. Able to maintain concentration on tasks through interruptions. Fosters good working relationships and values difference. Able to work well as part of a team.
Desirable
Awareness of health services provision. Able to explain processes and procedures to those unfamiliar with them.
Qualifications Essential
NVQ level 3 in Business Administration or equivalent experience.
Experience Essential
Experience of working in an office or team environment.
Desirable
Experience of working in healthcare or public sector environment.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name NHS South Yorkshire Integrated Care Board
Address Eyre Street
Sheffield City Centre
Sheffield
South Yorkshire
S1 3FG
United Kingdom
Employer's website https://southyorkshire.icb.nhs.uk/ (Opens in a new tab)