About this role
Job summary
We are currently recruiting for receptionists at our G.P Surgery, we can offer either part-time or full-time hours to suit any successful applicant, these roles are perfect for motivated individuals eager to join our team and help provide the best experience for our patients.
We are a small G.P practice in the town of Great Dunmow in Essex serving approximately 13,000 patients.
A knowledge of EMIS would be preferable but full training will be given to the successful applicant(s).
We are looking for candidates who can be flexible within the role and have the capability to meet the daily needs of the practice and be able to support their team with cover and for absences and annual leave when required.
Main duties of the job
The successful candidate(s) will greet patients and visitors warmly to ensure a positive first impression of our surgery.They will undertake duties including answering incoming telephone calls promptly from patients or healthcare professionals.Provide accurate information and direct inquiries appropriately, this can be face to face with patients, by telephone or on our online service.Remain professional, patient and calm in situations which can be stressful.They will assist patients with queries, book appointments and will work alongside our dispensary team and all clinicians.
About us
Our reception team are a very important part of our surgery workforce and are the face that our patients see first. Anyone joining the team must be flexible, willing and adaptive to the reception surroundings.
The successful applicant(s) must have a kind and caring nature and approach to the role in order to provide the best service to our patients and to represent our surgery. They must also have strong communication and organisational skills with an emphasis on teamwork and adhere to our confidentiality policy.
We pride ourselves on our work ethic and team ethos here at Angel Lane and we value every member of staff we work alongside and any successful applicant(s) would be welcomed into our team.
Any new member to our team is able to join the NHS pension scheme.
Job description Job responsibilities
We are advertising to recruit receptionists for our G.P practice.
The successful candidate needs to be flexible within the role and have the ability to adapt to the daily needs of the practice and our patients and be willing to cover annual leave and absences when required.
They will need to, assist and direct patients in accessing the service required in a polite, efficient and effective way.
They must be willing to give assistance to the whole practice team and radiate a positive and friendly image to patients and other visitors, whether in person or via the telephone.
They will need to work efficiently with all their reception team members and surgery colleagues to ensure that patients receive the very best, professional service that we pride ourselves on.
Person Specification
Qualifications Desirable
Previous receptionist experience would be advantageous but is not necessary and full training will be given to the successful applicant(s). Competent in EMIS web preferable but full training will be given to the successful applicant(s).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Angel Lane Surgery
Address Angel Lane
Great Dunmow
Essex
CM6 1AQ
United Kingdom
Employer's website https://www.angellanesurgery.co.uk/ (Opens in a new tab)