About this role
Job summary
The Operations Support Co-ordinator will work closely with the management team and wider team to assist with the day-to-day operation of the practice.
The role will provide support with workflow, appointment systems and contractual requirements, while developing knowledge and experience across a range of operational areas. The role will also support the practice in responding to patient feedback and identifying opportunities to improve efficiency, patient experience and service delivery.
This is an opportunity for an organised and motivated individual who is keen to learn and develop their skills and knowledge within a busy primary care environment.
Main duties of the job
Key Responsibilities
Assist with the day-to-day operation of the practice and support smooth workflow across clinical and administrative teams.
Assist with the coordination of contractual activities and requirements.
Support appointment system planning and development in collaboration with the management team and wider team.
Work collaboratively with teams, providing support to front-line staff and assisting with the improvement of processes.
Support the practice in responding to patient feedback and identifying opportunities for improvement.
Assist with projects and initiatives aimed at improving efficiency, patient experience and service delivery.
Work closely with the Practice Governance Lead to support operational processes and ensure they align with governance requirements.
Provide general operational support to the management team as required.
About us
Richmond Hill Practice Ltd is a busy, patient-focused GP practice committed to delivering high-quality primary care services. We are proud of our collaborative team and strong operational standards, and we are seeking a motivated and organised Operations Support Co-ordinator to assist with the day-to-day operation of the practice and support effective operational delivery across all teams.
Job description Job responsibilities
Key Responsibilities
Assist with the day-to-day operation of the practice and support smooth workflow across clinical and administrative teams.
Assist with the coordination of contractual activities and requirements.
Support appointment system planning and development in collaboration with the management team and wider team.
Work collaboratively with teams, providing support to front-line staff and assisting with the improvement of processes.
Support the practice in responding to patient feedback and identifying opportunities for improvement.
Assist with projects and initiatives aimed at improving efficiency, patient experience and service delivery.
Work closely with the Practice Governance Lead to support operational processes and ensure they align with governance requirements.
Provide general operational support to the management team as required.
Person Specification
Experience Essential
Strong organisational skills and the ability to manage and prioritise a varied workload. Excellent communication and interpersonal skills. Ability to work collaboratively as part of a wider team. Good IT skills, including Microsoft Office applications. A willingness to learn and develop within a busy primary care environment. Ability to work independently when required and use initiative to support the smooth running of the practice.
Desirable
Experience of working in a GP practice, NHS or other healthcare setting. Experience in an administrative, coordination or operational support role. Knowledge or understanding of NHS contractual requirements. Experience of using EMIS or other clinical systems. An understanding of governance, compliance or quality processes within a healthcare or regulated environment.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Richmond Hill Practice
Address Colne Health Centre
Craddock Road
COLNE
Lancashire
BB8 0JZ
United Kingdom
Employer's website https://www.therichmondhillpractice.co.uk/ (Opens in a new tab)