About this role
With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
Our Claims team plays a vital role in supporting our members during challenging times, and we are looking for a motivated and experienced Claims Team Leader to join our dynamic team. About the Role As a Claims Team Leader, you will be responsible for leading and coaching a team of specialists to ensure efficient, accurate, and member-centric claims processing. This operational leadership role requires strong people management skills, a solutions-focused mindset, and the ability to drive performance in a fast-paced environment. Key Responsibilities
• Lead, support and coach a team of claims professionals to achieve service, quality, and productivity targets. • Monitor daily workflows and resource allocation to ensure operational efficiency. • Provide technical guidance and decision-making support for complex or escalated claims. • Foster a high-performing and engaged team culture through regular feedback, development planning, and performance reviews. • Ensure compliance with internal policies, industry regulations, and service-level agreements. • Identify and implement continuous improvement initiatives to optimise processes and member outcomes. • Collaborate with stakeholders across the business to resolve issues, share insights, and improve the end-to-end claims journey. About You
• Proven experience in a leadership role within a claims or operational environment. • Willingness to learn and adapt in a continuously evolving environment. • Effective communicator with strong interpersonal and conflict resolution skills. • Results-driven with a focus on quality, compliance, and customer service. • Ability to lead through change and support team resilience in a dynamic environment. • Confident in using claims systems, reporting tools, and managing KPIs. • Experience managing customer/member disputes within a financially regulated environment is preferred What can we offer you?
• A workplace culture where our people feel valued, respected and empowered • Work in flexible ways that meet work/life commitments and support wellbeing • Be part of a purpose led organisation that gives back to the WA community • An environment that values ongoing career development • Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance • Opportunities for community engagement and corporate volunteering Apply online – send us your CV showcasing what you can bring to the team. Applications Close COB Friday 9th October 2026 #BetterJourneysRAC