About this role
We are seeking focused and results orientated individuals to join our Motor Claims team; this role is responsible for managing motor claims, whilst delivering exceptional member service.
Location: West Perth offices & Work from home 50% of the time upon completion of training Working hours: Full time - 37.5 hours per week Hours: Work Monday to Friday and have weekends free! Alternate Shifts including 7am to 3pm, 8am to 4pm and 9am to 5pm Pay: Competitive base salary + super + incentives + discounts! Training: You’ll be set up for success with in-depth training and on the job support Team: Working for an Insurance market leader you will be working with collaborative, supportive and likeminded individuals, with leaders who focus on your career development
What will you be doing?
• Manage a caseload of motor claims to maximise outcomes. • Negotiate liability with other insurers and third parties. • Communicating clearly and professional, both verbally and in writing. • Monitoring settlement performance and contributing to continuous improvement initiatives. • Ensuring all claims are handled in line with RAC Insurance policies, procedures, authority limits, legislative and regulatory requirements. • Collaborate with colleagues and contribute to a supportive team environment. • Deliver service that consistently exceeds member expectations.
What are we looking for in you?
• Experience in motor claims settlements or claims handling. • Strong understanding of motor vehicle liability principles. • Excellent communication, negotiation, and dispute resolution skills. • High attention to detail and the ability to make informed decisions based on evidence. • Empathy and professionalism when handling challenging conversations. • Self-motivated and capable of working independently. • A team player who actively supports and uplifts others. • Previous experience in the motor insurance industry (highly regarded). • A genuine commitment to putting members at the heart of everything you do.
What we can offer you:
• A workplace culture where our people feel valued, respected and empowered. • Work in flexible ways that meet work/life commitments and support wellbeing. • Be part of a purpose led organisation that gives back to the WA community. • An environment that values ongoing career development • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services • Opportunities for community engagement and corporate volunteering
Applications Close COB Friday 9th October 2026.
Please note: We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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