About this role
Industry/Sector Not Applicable Specialism Salesforce Management Level Senior Manager Job Description & Summary The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a Salesforce CSX Senior Manager- Managed Services - AC you will lead managed service delivery efforts within our Application Evolution Services - Salesforce practice, guiding client support processes, data review, enrichment, processing, quality control monitoring, and escalation handling. As a Senior Manager you will lead large projects, use sound judgment in complex situations, coach diverse teams, and bring strategic input that helps drive operational excellence and steady results. In this role at PwC Acceleration Center India, you will use your Salesforce knowledge, communication skills, and process mindset to manage work streams, respond to client needs, and move service delivery forward with consistency and clarity.
Responsibilities
- Leading Salesforce-managed service delivery workstreams across client support, data review, enrichment, and processing activities - Directing teams through complex service requests, escalations, and issue resolution while maintaining operational continuity - Applying specialist knowledge of Salesforce platforms, customer data management, and process optimization to improve delivery outcomes - Developing and monitoring quality controls, control procedures, and service level management practices for outsourced processes - Translating client needs into practical service solutions, validating outcomes, and adjusting plans based on feedback - Coaching teams through ambiguity, shifting priorities, and challenging situations while promoting sound judgment - Using systems thinking and analytical thinking to identify process gaps, service risks, and opportunities for improvement - Building clear, engaging updates for clients and internal stakeholders on progress, risks, and delivery status - Guiding delivery of quality management activities, compliance review tasks, and corrective action follow-through - Modeling professional standards, code of conduct expectations, and independence requirements across service delivery activities
What You Must Have
- At least a Bachelor's degree - At least 14 years of experience - Oral and written proficiency in English required
What Sets You Apart - Salesforce managed services leadership in client support environments - Senior manager experience leading complex service delivery teams - Crafting clear, engaging messages across multiple stakeholders - Applying systems thinking to identify underlying issues - Validating client outcomes and incorporating feedback - Coaching teams through ambiguity, change, and difficult decisions
Travel Requirements Not Specified Job Posting End Date