About this role
Pay Range: The base pay range for this position is $21.31-$30.54 Hourlyhowever, base pay offered may vary depending on job-related knowledge, skills, and experience.
Job Title: Customer Services Representative Work Schedule for this Position: Monday - Friday, 8am - 5pm About the Team: Become part of an inclusive organization whose goal is to improve the health and well-being of the unique communities we serve. Company Statement: Pullman Regional is an innovative, patient-focused, multi-disciplinary based work environment where all members of the team contribute to the exceptional care of our patients and the community. Position Overview: The Customer Service Representative provides professional, compassionate, and responsive customer service to patients throughout their financial journey. This position assists patients with billing questions, account balances, payment options, insurance-related questions, and other financial concerns through in-person, telephone, email, and electronic communication. A Day in the Life:
• Monitors and works assigned self-pay accounts and work queues to ensure timely follow-up and resolution of outstanding balances. • Provides accurate, courteous, and compassionate assistance to patients regarding billing, account balances, payments, insurance, financial assistance, and other account-related questions through in-person, telephone, email, MyChart, and other approved communication methods. • Reviews and research patient accounts and coordinates with internal departments, insurance representatives, or other appropriate resources to resolve account issues. • Accurately documents patient communications, account activity, follow-up actions, and resolutions in Epic and other applicable systems. • Accepts and accurately processes patient payments and prepares daily bank deposits in accordance with established policies and procedures. • Processes incoming and outgoing correspondence, including scanning and routing documents to the appropriate Patient Financial Services team member for follow-up. • Performs daily mail runs and other routine departmental operational duties. • Maintains petty cash and related documentation in accordance with organizational policies and procedures. • Protects patient confidentiality and comply with HIPAA, organizational policies, and applicable regulatory requirements. • Participates in departmental projects, process improvement activities, and other assignments as directed. • Maintains punctual and regular attendance and is present for scheduled shifts. About You! This Job is For You if You Have:
• High school diploma or equivalent. • Previous customer service experience. • Strong communication, computer, organizational, and problem-solving skills. • Ability to handle sensitive financial conversations with empathy, discretion, and professionalism. • Strong communication and customer service skills when working with patients, colleagues, insurance representatives, and other customers. • Strong organizational, problem-solving, and time-management skills with attention to detail and accuracy. • Ability to prioritize multiple responsibilities, work independently, and collaborate effectively as part of a team in a fast-paced environment. • Proficiency with computers and electronic systems, including Microsoft Office, Outlook, Excel, Epic, or other applicable electronic medical record and revenue cycle systems. • Ability to accurately research, document, and retrieve patient and account information within applicable systems. A Wow if You Have:
• Healthcare, medical billing, Patient Financial Services, registration, or collections experience. • Knowledge of medical terminology, insurance terminology, and healthcare revenue cycle processes.
Company Perks: Our employees are our most important asset and that’s reflected in our benefits. Pullman Regional is proud to offer a variety of benefits to support employees and their families, including:
• Medical/Vision, Dental, Health Savings Account, and Paid Leave Time • Employer Paid Life Insurance and Long-Term Disability • Retirement with Employer Matching Contributions • Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability • Services Discount and EAP Resources
A Few More Important Points: The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
Disability Contacts: Applicants with disabilities who require assistance or accommodation should contact Human Resources at humanresources@pullmanregional.org
Current Pullman Regional Employees: To apply, log into Workday, click the Jobs Hub button.