About this role
Working at USF
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About USF
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.
Compliance and Federal Notices
This position may be subject to a Level 1 or Level 2 criminal background check.
Applicants have rights under Federal Employment Laws:
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
Family and Medical Leave Act (FMLA)
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
Equal Employment Opportunity
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.
Oversee the Banner pre-collection process using Flywire Pre-collect system. Evaluate Banner student and Fast vendor accounts for delinquency to be assigned to collection agencies to include verifying the accuracy of balances, adjusting/correcting charges and payments, reconciling and auditing transactional data, running system queries, preparing accounting reports, monitoring daily/continuous accounting activity, monitoring the collection agency, reconciling collected funds and accounts, preparing validation letters, negotiating disputes, and answering internal and external customer questions. Oversee and collect employee debt owed to university through employee payroll set-off. Formulate and manage 1098T, Hope Scholarship, and Lifetime learning tax reporting.
Hiring Salary: $45,000.00 Manage Banner accounts for collection purposes. Manage delinquent accounts, through the pre-collect process: Identify delinquent accounts, send letters and place with Flywire Pre-collect. Reconcile accounts weekly, inventory and invoices, run query to identify payments made directly to USF, negotiate consumer disputes, validate the debts, and develop statistics on pre-collection recovery. Manage Banner accounts through the collection process: Identify delinquent accounts and place with a collection agency, run query to identify payments made directly to USF, negotiate consumer disputes, validate the debts, and develop statistics on collection recovery. Assemble a worksheet for placement and approval for assignment to outside agencies. Review and approve all account payments from agency to student Banner account records. Review past due accounts and payment history for bad debt write off approval. Manage programming development for IRS 1098T tax program. Audit and research 1098T program, Hope Scholarship and Lifetime Learning Credit through the Banner student system. Respond to student inquiries regarding charges, payments and financial aid awards. Resolve disputes concerning student records reporting. Process departmental credits and maintain a system of authorized signatures. Verify credit requests are from an authorized signatory and then process approved credits by manually entering them in Banner. Also maintain database of credit requests and documentation in Banner Document Management System (BDMS). Evaluate account invoices over 90 days past due to determine a course of action. Review with department heads to analyze each invoice status and make adjusting entries as necessary. Audit, schedule, and assign past due Fast financial accounts to collection agencies and assess collection costs to accounts based upon review of vendor contracts. Charge each department for collection costs not allowed by vendor contracts. Respond to agency and customer inquiries about accounts. Review and record payments posted to Fast AR accounts in collection. Monitor Banner accounts of employees for delinquency. Identify accounts that are delinquent and take appropriate actions as defined by USF regulations. This includes working with Payroll and GEMS to prepare employee offset forms, contacting department for validation of charges, reviewing accounts for systematic errors and reporting on debt aging. Performs other duties as assigned.
Minimum Qualifications: This position requires a bachelor’s degree in accounting, Finance, or Business Administration or other field directly related to the position's specific responsibilities and two years of fiscal related work experience; or a Bachelor's degree in no specific required field and three years of fiscal related work experience; or six years fiscal related work experience. Preferred Qualifications: Prefer experience in a university cashiering system or student accounts office, experience with Banner student system and PeopleSoft business accounting systems. Prefer previous customer service experience. Senate Bill 1310- The Florida Senate ( https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S. SB 1310: Substitution of Work Experience for Postsecondary Education Requirements. A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
• (a) Two years of direct experience for an associate degree; • (b) Four years of direct experience for a bachelor’s degree; • (c) Six years of direct experience for a master’s degree;