About this role
User will be involved in processing producer/Adjuster licensing transactions under limited supervision, performs technical insurance duties which requires special knowledge and/or analytical frame of mind. Regularly exercises independent judgement in interpreting procedures and state regulations. Resolves problems of varying scope and complexity on own initiative
• Develop an understanding of Insurance – Property & Casualty producer with an emphasis on licensing elements and requirements
• Coordinates with a sales / producers and ensures that producers remain licensed in accordance with the client and state regulations and procedure
• Translates and interprets state regulations and informs producers of licensing requirements • Establishes and maintains files/database reflecting licensing status • Ensures accuracy of work and reconciles various problems/discrepancies with full responsibility for resolution • Provides internal and external customer service regarding inquires and providing information • Offers recommendation to enhance systems applications, work flow and/or operating procedures • Clear current outstanding items considering procedures and flows documented in Desktop Procedures (DTPs) • Interact with dedicated client resources through e-mails on process related matters • Ensure that assigned targets in accordance with SLA metrics are met • Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics • Provide relevant process reports on a timely basis • Ensure adherence to established attendance schedules i.e. per predefined rosters • Ensure adherence to company policies and procedures
Bachelor's/Master's in any stream 2-5 years