About this role
Provide executive leadership and drive organizational growth through strategic initiatives.
• Provide leadership to develop performance management culture.
• Encourage innovation and creativity and at the same time institutionalize processes and systems to ensure compliance to processes and procedures
• Leadership to inculcate operational rigor ensuring a high level of SLA achievement and client service orientation.
• Regular review of operations performance, financial performance and attrition and esat performance and leading the development and execution of action plans.
• Bringing-in and nurture talent at the leadership level, & ensuring and implementing a succession plan for all direct reports.
• Attend all Business Reviews and own action plans.
• Establish and maintain a personal relationship with all clients with capability to influence decision-making at the client end.
• Partner with client offshore services organization to implement best practices and align actions to meet client objectives
Extensive experience in a senior leadership role within the relevant industry