About this role
About NRI
Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow.
We’re that partner for countless businesses. Designing, implementing and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success – across business, government and beyond.
We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are
fearlessly committed to getting it right for our customers.
Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI.
We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal-opportunity employer, we want to create opportunities for everyone and will consider all applications without bias. We value our collaborative culture and work together to support a variety of community organisations and social issues.
Diversity & Inclusion
We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal-opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.
We value our collaborative culture and work together to support a variety of community organisations and social issues.
What You'll Be Doing: Client Engagement & Advisory:
• Lead discovery workshops and requirements gathering sessions with business and technology stakeholders. • Translate business objectives into scalable Salesforce solutions and roadmaps. • Provide strategic advice on platform capabilities, adoption, governance, and optimisation. • Build trusted relationships with client stakeholders and executive sponsors. • Present solution recommendations, demonstrations, and project updates to clients.
Solution Design & Delivery:
• Lead functional design across Salesforce implementations and enhancement programs. • Develop user stories, business requirements, process maps, and functional specifications. • Facilitate future-state process design and business transformation initiatives. • Ensure solution designs align with Salesforce best practice and minimise unnecessary customisation. • Support solution demonstrations, proof of concepts, prototypes, and user acceptance activities. • Collaborate with architects, developers, and project managers to ensure successful delivery outcomes. • Provide expertise across core Salesforce platform capabilities including CRM, automation, analytics, customer engagement, integration, and platform governance. • Maintain current knowledge of Salesforce product innovations, releases, and ecosystem trends. • Advocate for scalable, maintainable, and customer-centric platform solutions. • Support platform adoption, change management, and continuous improvement initiatives.
Leadership:
• Mentor and support consultants across projects. • Contribute to pre-sales activities including proposals, solution shaping, and client presentations. • Participate in recruitment, capability development, and practice growth initiatives.
What We're Looking For:
• 5+ years' experience delivering Salesforce consulting services in a client-facing environment. • Experience delivering multiple end-to-end Salesforce implementation projects. • Strong business analysis, process improvement, and stakeholder engagement capabilities. • Proven ability to lead workshops, gather requirements, and design business solutions. • Deep understanding of Salesforce platform capabilities and implementation best practices. • Salesforce certifications relevant to consulting, business analysis, administration, or solution design. • Excellent communication, presentation, and relationship management skills. • Consulting mindset with strong commercial awareness and a focus on client outcomes. • Ability to lead workstreams and mentor junior consultants.