About this role
• Communication • Listening • Interpersonal skills • Administration • Computer skills
Operational Duties
• Front Desk Management:
o Greet and assist visitors in a professional and friendly manner, direct and announce them appropriately to the relevant Team Members.
o Answer, screen, and direct incoming calls efficiently while providing basic information when needed.
o Ensure that telephone etiquette is maintained and that no personal phone calls will be allowed to be made or received to and from the switchboard and or company phone
o Maintain a tidy and welcoming reception area.
o Ensure punctuality by being on duty timeously between 07:30-17:00
• Administrative Support:
o Manage incoming and outgoing mail and deliveries.
o Schedule appointments and manage meeting room bookings.
o Prepare and distribute internal communications as needed.
• Office Coordination:
o Monitor and order office supplies to ensure stock levels are maintained.
o Liaise with internal Team Members for office maintenance and repairs.
o Support other departments with ad hoc administrative tasks.
• Security and Compliance:
o Maintain visitor logs and issue access passes.
o Ensure 100% compliance with company policies and procedures.
o Ensure 100% compliance with health and safety protocols at the front desk.
o Report any suspicious activity or security concerns promptly.
• Customer Service:
o Provide accurate information to clients and staff.
o Handle queries and complaints with professionalism and escalate when necessary.
o Exercise discretion with sensitive information and maintain confidentiality at all times.
o Uphold the company’s image and values in all interactions.
Growth and new markets/products
o Assist with ad hoc duties.
o Assist with company promotions and attending functions and advertising if and when required.
o May be required to wear promotional attire if need be.
o Adhere to measures are put in place and steps are taken to achieve the short term, medium term and long-term goals of the company.
• Reception and Switchboard Experience (Advantageous) • Administrative/Clerical Experience (Advantageous) • Customer Service Experience (Advantageous) • Computer Skills/ Microsoft Office Yes