About this role
The Role Key Responsibilities
• Support direct and indirect sales campaigns and requests from regional/business offices. • Participate in campaign discussions and contribute to implementation. • Conduct data research and validation as per stakeholder requirements. • Maintain and update records and databases in prescribed formats. • Initiate and provide communication support to consultants (e.g., appointment setting, surveys, client and industry research). • Identify and qualify prospective customers, recording activity in tracking systems. • Perform follow-ups via chat, email or calls within scheduled timelines. • Create and update progress and final reports for stakeholders. • Achieve daily, weekly, and monthly performance targets. Performance Objectives
• Excellence: Support operational governance and decision-making, demonstrating company values. • People: Build collaborative relationships across the practice; meet attendance and productivity standards. • Clients: Ensure completion of sales and support campaigns across APAC, EMEA, and the Americas. • Financial: Work towards achieving sales revenue targets and campaign objectives within recommended timelines.
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The Requirement Requirements
• Minimum 2 years of experience in data processing, sales support or business development. • Experience in voice, email, or chat processes, specializing in sales or back-office support. • Proficiency in MS Office applications, especially Excel and Macros including in-office AI applications like Copilot • Familiarity with sales and prospecting platforms (e.g., ZoomInfo, Outreach.io, LinkedIn Sales Navigator, MS Dynamics). • Strong time management and results-oriented mindset. • Good English communication skills (oral and written). • Strong client service orientation and interpersonal skills. • High attention to detail and accuracy. • Commitment to quality and continuous improvement. • Self-motivated, focused, and able to work independently with minimal supervision. • Proactive, able to multitask, analyze data, and manage multiple projects. • Flexibility in a hybrid set-up, with work shift varying between European and American time zones depending on assignments WTW is an equal opportunity employer.