About this role
We are currently looking for a Inside Sales Associate to join the ADI team in our Dublin location. This is a Monday–Friday role (08:00–17:00) offering excellent long-term opportunities to grow a career within B2B sales and account management. In this sales- and customer-focused role, you will be responsible for delivering outstanding customer service while supporting warehouse operations. You’ll also contribute to driving sales through outbound calls and proactive quote follow-up.
JOB DUTIES:
• Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners. • Working effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships. • Support achieving & delivery of Store KPIs to identify new ways to innovate and drive growth. • Receipt of weekly stock delivery to support putting goods away in the correct warehouse location. • Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work • Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilising the sales tools within our business. • Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives and utilise our promotions to proactively seek a higher return from the customer's original request. • Serving on the Trade Counter – to support serving customers on the trade counter, pick pack, and serve the customers in line with company processes. • Managing and responding to customer queries on tenders/quotations and technical queries, passing on to the relevant department where necessary. • Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.
YOU MUST HAVE:
• Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably • Flexibility to undertake all store duties. • Ability to multi-task • Excellent communication skills • Ability to work in a fast-paced, demanding environment • Ability to work effectively in a team • Positive attitude
WE VALUE:
• Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage • Happy to juggle mix of responsibilities like processing orders, preparing orders for deliveries, answering phone, assisting customers at the counter, providing advice, and looking for sales or upselling opportunities • Strong interpersonal skills • Ability to work autonomously and collaboratively as part of a team • Strong desire to learn • Strong desire to be successful and meet individual targets WHAT'S IN IT FOR YOU
• Stable permanent role Monday to Friday. • Great work environment • Bonus scheme paid quarterly • Excellent company benefits + pension contribution • Genuine opportunities for progression • Opportunity to work for a forward-thinking global brand #LI-KM1 #LI-ONSITE