About this role
Grade-E0
Role – Team Leader Credit cards
Job Purpose
To lead, motivate, and manage a team of Credit Card Sales Executives to achieve assigned business targets while ensuring compliance with bank policies, quality standards, and customer service guidelines.
Key Responsibilities
Sales & Business Development
• Drive credit card acquisition through direct sales channels. • Achieve monthly, quarterly, and annual sales targets for the team. • Monitor daily sales productivity and conversion ratios. • Develop strategies to increase market penetration and customer acquisition. • Identify new business opportunities and alliances within assigned territories.
Team Management
• Recruit, train, coach, and mentor sales executives. • Conduct daily sales reviews and performance discussions. • Set clear KPIs and monitor team performance against targets. • Motivate team members through regular engagement and recognition initiatives. • Manage attendance, field activity, and productivity of the team.
Customer Acquisition & Relationship Management
• Ensure a superior customer onboarding experience. • Handle escalations and resolve customer concerns effectively. • Monitor quality of applications submitted by the sales team.
Compliance & Risk Management
• Ensure adherence to KYC, regulatory requirements, and internal policies. • Maintain high-quality standards and minimize rejected applications. • Conduct regular checks to prevent fraud and mis-selling.
Reporting & MIS
• Prepare daily, weekly, and monthly sales reports. • Track key metrics including sourced applications, approvals, disbursements, and productivity. • Provide insights and action plans to improve team performance