About this role
*Key Responsibilities of Role
Services Delivery Setup and Operations Management • Work with Service Delivery Lead - GCC TC and Head - GCC TC for setup and design Category Management and Sourcing support services at GCC • Develop and implement procurement strategies for various categories. • Streamline procurement processes to enhance operational efficiency and reduce costs. • Onboarding of new suppliers, ensuring they meet company standards and requirements. • Ensure procurement systems are integrated with other business systems for seamless operations. Ensure all procurement activities comply with internal policies and external regulations.
Transition and Operations Stabilization • Support interlock with BU stakeholders and CPOs to finalize the detailed process design and system enablement of sourcing strategies. • Responsible to update detailed SOW, policies and SLA / KPI framework • Work with Service Delivery Lead - GCC TC, Head - GCC TC and Group CPO for sign off on budget head count and migration of the process activities to GCC • Lead change management initiatives to transition new businesses into GCC Procurement function smoothly. • Identify and mitigate risks associated with the transition of procurement operations. • Monitor the performance of procurement activities during the transition phase to ensure stability.
Customer and Stakeholder engagement • Develop and build rapport and relationship with customer stakeholder organization linked to or influencing Techno Commercial operations outcomes of GCC • Proactively identify business requirements and changes and work with Head - GCC TC to modify operational flows/deliverables • Build business knowledge and its impact / requirements from TC Operations • Collaborate with different process owners in BU Techno Commercial for sign-off on any process changes and subsequently update RACI/HOTO/SOPs (incorporate this in quarterly cadence) • Implement robust communication model – including ad-hoc / informal tele conversations/ face to face meetings, structured Ops review update to all stakeholders • Work with customer organization to ensure updated organizational structure information and coordinate Proactive update to GCC workflow approval matrix. • Ensure customer signoff on existing and revised SOP/ SLA’s and all process change requests.
Operational Delivery and Service Excellence • Drive proactive alerts and escalate to Head - GCC TC / Head – BU TC for any upstream process gaps/ delays to ensure GCC deliverables and Reputation is positively managed • Leverage SAP/ workflow and other available information tracking mechanisms to proactive anticipate potential processing issues • Drive excellence and adherence to operational SLAs related to purchase requisition review, Category Management and Sourcing. • Review and update related operational SOPs and policies if required and adherence to DOAs • Maintain and identify any SLA commitment documentation, signoff and drive change requests • Perform operational governance for achieving service delivery excellence • Implement Service Excellence Framework with the following implemented as minimum standard: • Daily operations review and volume tracking • Delay track and proactive alert to drive upstream / downstream or in stream actions to closure • Maintain and have updated end-to-end Process delivery Tracker. Proactively identify opportunities to improve process velocity • Implement Issue and Escalation Tracker and log. Ensure timely closure of all improvement – corrective/preventive actions • Work with GCC TC Head to initiate, implement and monitor all continuous improvement projects relevant for operational performance improvement
• Implement capacity management and operations business continuity management plans to ensure uninterrupted delivery to assigned Sector business. • Develop and track key performance indicators (KPIs) to measure the effectiveness of procurement operations.
People and Performance Management • Guide assigned operational team leads for effective people management • Identify any people challenges quickly and work with Head - GCC TC and GCC HR for timely corrective action • Manage performance appraisal of the assigned Operational Team lead • Ensure timely and effective 1-1 with assigned Operational Team leads • Implement structure performance evaluation criteria and monitoring using tangible / operational data for assigned operational team leads • Conduct periodic Skip level with Operational team members • Ensure each operations team lead and operations team members (new /existing) are inducted to new operations model, expectations and governance mechanism including critical business scenarios • Drive and cultivate culture of Outcome focused customer centric organization by driving E2E process awareness / Business sector appreciation sessions with the operational team leads and members.
Operations Process Improvement and Knowledge Management • Drive year-over-year productivity leveraging Digital/Automation AI/Gen AI tools • Be the GCC Focal point and liaise / work with Business stakeholders in ensuring Process improvement program are aligned to Business needs • Participate in GCC Cross functional Process improvement council to identify variances across BU and work on driving standardization • Lead deployment of necessary IT Workflow tools
• Graduate degree in Engineering, Commerce or Management. MBA Preferred • Certificate or proven exposure to Techno Commercial operations. IIMM or CSM/CPA preferred • Experience in working in SAP and Workflow driven Shared Services Environment. MM Certified preferred • Exposure to AI/Automation • Advanced user of Excel functions • Experiences:
• 12-15 Years of total experience • More than 5 years of experience in managing team preferably in a GCC or Shared Services context • 3-5 years of experience in working in Projects, Assets, Infrastructure, Manufacturing, Services organization in the domain of Sourcing and Techno Commercial function. • 3-4 years’ experience in leading and managing Operations teams • 1-2 years’ experience in Customer/ Stakeholder Engagement and Service delivery management
• Led a team with a size of 40-50 professionals • Exposure to working in Indian conglomerates and working practices in promoter led organizations • Experience in import procurement of materials and services • Knowledge and experience of Indian tax including GST, eWay bill and Statutory compliance requirements • Knowledge and understanding of Complex Services Techno Commercial scenarios in EPC/Project based organizations • Exposure and experience in Category Management and Sourcing Processes • PowerPoint presentation creation and delivery capabilities • Basic knowledge of types of categories in sourcing and understanding of PR to PO processes.
Exposure to work in SharePoint/Tool based environment and project management.
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