About this role
Property Manager
Location: London | Hybrid Working
Job Type: Full-time
Salary: £35k- £40K
About the Role
Our client is looking for an experienced Property Manager to join their growing property team and take ownership of a diverse residential portfolio.
This is a hands-on property management role for someone who understands that good portfolio management is about much more than administration. You will manage relationships with tenants, landlords, managing agents and contractors, while ensuring properties are well maintained, compliant and managed effectively.
The portfolio spans AST/PRS properties, social housing/DSS and temporary accommodation, giving you exposure to a broad range of residential property management.
What You'll Be Doing
Managing an allocated residential property portfolio from tenancy start through to check-out.Managing AST/PRS, social housing/DSS and temporary accommodation properties.Acting as a key contact for tenants, landlords, leaseholders and external managing agents.Managing tenant deposits, inventories, check-ins and check-outs.Triaging maintenance issues, assessing urgency and coordinating repairs through to completion.Managing contractors and ensuring works are completed on time and to the required standard.Dealing with tenant complaints, disputes and difficult situations, using strong de-escalation and problem-solving skills.Carrying out property inspections and following up on issues.Managing tenancy matters including renewals, extensions, notices, voids and move-ins/move-outs.Monitoring rent and arrears issues and escalating where appropriate.Liaising with councils, solicitors, managing agents and other external stakeholders.Supporting compliance, property safety and certification requirements.Resolving historic property and tenancy issues and ensuring actions are followed through.Providing regular updates and portfolio information to the Head of Property Operations and other stakeholders.
What They're Looking For
You must have at least 3 years' residential property management experience and a clean driving licence.
They are particularly interested in candidates who have experience across different residential housing environments, rather than someone whose experience is limited to one area of property.
You will ideally have experience with:
AST and PRS property managementSocial housing/Universal Credit and/or temporary accommodationTenant deposits and deposit deductionsInventories, check-in and check-outTenancy managementMaintenance triage and repairsContractor and managing agent managementTenant complaints and de-escalation of difficult situationsProperty inspections and void managementRent and arrears managementLandlord, leaseholder and tenant relationships
A relevant property management qualification would also be desirable.
The Person
They're looking for someone who is:
Hands-on and proactiveHighly organised and detail-focusedConfident dealing with tenants, landlords and contractorsA strong problem solver who takes ownership of issuesCalm and diplomatic when dealing with challenging situationsComfortable managing multiple properties and competing prioritiesAn excellent communicator who can build strong stakeholder relationships
Benefits
Company Car including company fuel card for business use28 days Annual Leave including Bank Holidays (5 days reserved for Office shutdown)1 extra day-off for your birthdayFree Snacks, drinks and food provided Company PensionCompany social eventsReally nice, collaborative team Culture and environmentFantastic Induction and training Structure provided. Plenty of scope for learning and career development.
Why Join Them?
This is an opportunity to join a growing property operation where you will have genuine ownership of your portfolio and exposure to a broad range of property management areas.
You'll be working across PRS, social housing, temporary accommodation and giving you the opportunity to develop a broad and commercially valuable property management skillset.
If you're an experienced Property Manager who enjoys solving problems, managing people and properties, and getting things done, they'd like to hear from you.
Apply now to join their team.