About this role
AMI sales assistant is the brand's ambassador in-store. He is responsible for customer service in the store while complying with retail process. Welcoming clients in store in compliance with AMI’s spirit of service Advises customers, offers looks and additional products to give the client a AMI look. Development of customer loyalty and customer file. Sales assistant should as well develop their own personal file. Follow-up on clients, ensure CRM emails are sent after a visit Monitoring of personal KPI's as well as those of the store Direct reporting to the store manager and to the assistant store manager Respects the application of retail processes in the store Ensures customer service meets AMI in-store service standards to guarantee the best service Participate in stock management: deliveries, loans, defectives, transfers, cycle counting ... Ensures that the store is clean and well organized : product presentation, folding, cleanliness, storage, etc. Actively participates in the store's VM implementations and rotations. Cashing and management of cashier tools