About this role
Purpose Statement To lead a Business Analysts team, prioritize and oversee work within the BSC Operational System Support client-facing departments, and provide subject matter expertise and actionable insights to influence decision-making. Ensure delivery within contracted timelines, aligned with the objectives, plans, processes, and standards of the Operational System Support Department. Experience Minimum/Ideal: Minimum of 3 - 5 years’ experience as Business Analyst or equivalent (data analyst etc.) including experience in data analytics environment Minimum 3 years’ experience in leading a team in a fast-moving environment. Function specific experience : Experience in identifying, quantifying, and providing solutions for business challenges using data or technology. Experience and knowledge of the ETL (extract, transform, load) data flow. Experience in identifying and quantifying business challenges and delivering solutions using data. Experience in building data visualizations using tools such as Power BI. A good understanding of database management, data warehousing, data mining, and data visualization. Qualifications (Minimum) Grade 12 National Certificate / Vocational in Grade 12 National Certificate A relevant tertiary qualification in Business Administration Qualifications (Ideal or Preferred) Bachelor's Degree A Relevant Professional Qualification in Business Analysis or Data Analysis Knowledge People/team leadership practices and principles General operations management practices and principles and stakeholder and client management HR principles and processes. Client service principles and practices. Liaising with 3rd party providers Function specific knowledge : Proficiency in Amazon Connect for monitoring capabilities and identifying improvement areas through reporting and dashboards Operational Process mapping skills Ability to drive an environment of innovation and identify opportunities for process automation to enhance efficiency and accuracy Proficient in agile project management and Jira. Skills Analytical Skills Attention to Detail Communications Skills Computer Literacy (MS Word, MS Excel, MS Outlook) Decision making skills Interpersonal & Relationship management Skills Leadership Skills Planning, organising and coordination skills Presentation Skills Problem solving skills Project Management Skills (Methodolgy Specific) Reporting Skills Conditions of Employment Clear criminal and credit record