About this role
Lead Expert, Regional Customer Experience, ISOL DSM Customer Service Posted on Sep 17, 2026 Job title - Lead Expert, Regional Customer Experience, ISOL Location - Delft, The Netherlands Inspire a dynamic regional CX team delivering customer excellence across end-to-end order management and proactive service. In this Lead Expert role, you'll shape a customer-centric culture, strengthen operational performance, and turn collaboration, digital adoption, and service reliability into meaningful impact for customers, their businesses, and your leadership career. Your key responsibilities - Inspire and develop a regional CX team to deliver customer-first, high-performing execution. - Translate global CX strategy into clear regional priorities, routines, and measurable outcomes. - Strengthen end-to-end service reliability, order book discipline, and proactive customer support. - Partner across Sales, Planning, Logistics, Quality, and Global CX to create better customer and business impact. - Use KPIs, insights, and customer feedback to improve OTIF, backlog, complaints, digital adoption, and service performance. - Champion continuous improvement, automation, and e-commerce growth to elevate the customer journey and enable sustainable growth. We offer - A unique career path in health, nutrition, and beauty, with the support to explore what drives you and grow your leadership impact. - The opportunity to shape customer experience for leading food and beverage businesses through our Ingredient Solutions portfolio. - Meaningful work with real impact, helping customers serve millions of consumers every day while sustainability is embedded in how we work. - A science-led, innovation-driven environment where customer needs, digital progress, and operational excellence come together. - A culture that lifts you up, with collaborative teams, shared wins, and people who support each other to succeed. - A community where your voice matters, beca...