About this role
IT Service Management Consultant - International Short summary : Provide IT service management and incident response support (including Halo tooling) for a NATO secure, air-gapped OCI-based cloud prototype. Practical : Start date: 5-10-2026 | End date/period: 31-12-2027 | Hours per week: 40,00 | Contract type: Deta | Rate: in consultation/ Per hour What you will do NATO Secure Cloud Service - Lot 1 | 12-month Prototype / Proof of Concept Project context Our client delivers a secure, off-premises cloud capability for NATO, based on Oracle Cloud Infrastructure (OCI). The Lot 1 solution is physically and logically air-gapped, with no live connectivity to public cloud, and is designed for classified, high-assurance workloads. Oracle is the technology subcontractor and Cisco is the network hardware partner. Role focus ITSM / incident response, tooling (Halo) Key responsibilities - Support IT service management for the secure cloud service. - Coordinate and support incident response processes. - Use and support service-management tooling, including Halo. - Contribute during the run / steady-state phase of the 12-month prototype. Environment & technologies - Oracle Cloud Infrastructure (OCI) - Air-gapped / isolated cloud environment - Terraform / Infrastructure as Code - Classified / high-assurance workloads - ITSM - Incident response - Halo Clearance & delivery model NATO Secret (NS) clearance is required. Cleared, OCI-experienced profiles have top priority. A hybrid delivery model is being considered, with the possibility of partially non-NS-cleared personnel for suitable roles. Priority remains with NS-cleared candidates. Duration & timing The engagement is a 12-month prototype. Heavy build activity is concentrated in approximately the first 6-7 months, followed by accreditation and test/run activities through month 12. Must-haves - NATO Secret (NS) clearance is required. - ITSM / incident response. - Tooling (Halo). Nice...