About this role
ERP Application Manager LOCATION: Warmond HOURS PER WEEK: 40 hours ERP Application Manager It's an amazing time to join O'Neill as we are riding the wave of change. Rise to your potential and help us take our legacy into the future. ERP Application Manager A Perfect Fit We are looking for a proactive, hands-on ERP Application Manager to join our IT team. You are just as comfortable picking up a hands-on support question from employees as you are stepping back to prioritize, structure and improve how we work with our ERP system. In this role, you own the functional side of our ERP landscape end to end. You will report into the IT Manager. Key Responsibilities Stakeholders & Projects - Be the main point of contact for key users and store managers on ERP-related questions and escalations, and facilitate key-user sessions. - Act as functional ERP owner in projects: coordinate project activities together with our external ERP partner and make sure agreements and documentation are in place. - Identify opportunities to improve how the business uses the ERP and initiate improvements. Training, Access & Compliance - Build and validate the training program for new and existing users together with key users. - Define ERP access roles and ensure proper segregation of duties. - Translate identified data quality issues into concrete actions with key users. Data, Reporting & Vendor Management - Coordinate the follow-up on data quality issues and help the business get better insight into their data. - Manage the relationship with our external ERP partner: own the SLA, the roadmap and act as the escalation point for vendor issues. - Keep an overview of daily system synchronizations (e.g. PowerBI, marketplace and e-commerce integrations) and coordinate fixes with vendors when something breaks. Functional Support & Ticket Management - Handle incoming ERP tickets end to end, from simple user questions to complex functional issues or improveme...