About this role
Team Lead Customer Service German Speaking Coolblue Customer Service · Full-time Rotterdam, Netherlands Posted on Sep 17, 2026 Team Lead Customer Service German Speaking . Rotterdam, Weena 664 40 hours Higher Professional Education As a Team Lead Customer Service you will lead a team of German-speaking Customer Service employees. You make sure your team members put a smile on our customers' faces. You ensure excellent collaboration and a positive working atmosphere within your team, as well as strong connections with other departments. Both colleagues and team members can come to you with questions about developments within your area of responsibility. Select an option What does a Team Lead Customer Service German Speaking at Coolblue do? - Define team objectives relating to customer satisfaction, employee satisfaction and productivity, for example. - Make sure your team works towards and achieves these objectives. - Guide and coach your team members remotely and on the job. You will also develop your team members at the office approximately twice a week. - Proactively identify opportunities for improvement and actively contribute to improvement projects. - Take responsibility for your team members at HR and personnel-file level. You will conduct contract, development, absence and performance meetings, carefully document agreements and involve HR when necessary. This is what you're looking for in a job - You are available to work 40 hours per week. - You have at least higher professional education (HBO) working and thinking level. - You have at least 2 years of experience in a leadership role. - You excel at coaching, multitasking and communicating. - You have a flexible attitude towards work. - Working evenings and weekends is no problem for you. - You see opportunities and think in solutions that work for everyone. - You are able to prioritise, organise and plan your own work. - You have an excellent...