About this role
- Transport Client stories Resources | | - Customer Service Employee Full time | Venlo, Netherlands Ready to Join the Backstage Crew? At Bleckmann, we've been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes - from moving boxes to moving data, from pack & ship to IT and HR. But we're not just logistics experts. We're The Backstage Crew - a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact. Whether you're on the warehouse floor or behind a screen, you'll find: - Strong connections with colleagues who support and celebrate you. - Fast growth in a company that's expanding across Europe, the US, and Asia. - High energy in a dynamic environment where no two days are the same. - Guided freedom to take initiative, solve problems your way, and grow your career. We believe in entrepreneurship, expertise, excellence, and engagement - and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind. So if you're ready to roll out the red carpet for our clients - and for each other - we've got a spot for you. Behind the scenes is where the real excitement begins. Ready to join us? Tasks and responsibilities: As a Customer Service Employee you are the first point of contact for the customer and internal departments about processes regarding inbound, outbound and return volumes, as well as service delivery and customs related topics. You liase together with supporting departments on day to day tasks. Also, you determine - in consultation with the customer - priorities in orders and you ensure that these can be processed by the warehouse. In your role you contribute to various projects concerning process and service optimizati...