About this role
Select which cookies you accept Strictly necessary Customer Service · Amsterdam · Hybrid Service Coordinator At Bugaboo Group, our story is about people. It's about the parents and families who inspire us every day, and just as much about the people behind the scenes who make our products and ideas come to life. From designers and engineers to marketers, supply chain specialists, and customer care experts, every person at Bugaboo Group plays a part in shaping the journeys of families around the world. What connects us is more than just work. We're curious by nature, driven by creativity, and motivated by a shared belief that we can make life on the move easier and more joyful. We celebrate individuality, encourage new ideas, and value collaboration across every corner of our global community. At Bugaboo Group, you won't just find a job, you'll find a place where you can grow, belong, and contribute to something meaningful. Together, we're building products that last, a culture that inspires, and a future we're proud to be part of. As a Customer Service Coordinator you will provide advice and service to customers, coordinate service activities and assist in maintenance and reporting of service data with the objective to satisfy their retailers and consumers. What will you do - Diagnose and troubleshoot problems and identify replacement components; - Register and report relevant data including customer complaints in order to capture detailed service data, to be used for analyses and the provision of input to R&D about potential for product/quality enhancements; - Enter and process (service) orders ranging from free-of-charge in-warranty service orders to paid replacement parts and accessories. - Perform basic math calculations, handle credit card information and perform light shipping duties; - Provide clerical or administrative support such as filing and documentation of (post) sales service records. What you will brin...