About this role
As a Night Manager for the Waldorf Astoria Amsterdam you will provide friendly and efficient service to guests during night shifts and ensures safety. Processing of administration tasks. To provide guests with a memorable stay experience that is personalized to their needs, throughout their stay at the hotel by ensuring that the team is responding efficiently to their enquiries. What will I be doing? • To offer our guests a friendly and efficient service at all times, taking account of the established service standards and Management guidelines • Serve as the senior on duty manager during night hours, handling guest requests, complaints and emergencies. Ensure seamless communication with other departments and maintain high standards of guest service. Make decisions during night shifts to resolve operational, guest-related, or safety issues while maintaining hotel standards. • Prepare shift handover, log maintenance or operational issues and communicate key information to the morning management team. • Can fulfil all Guest Service Agent and operator tasks. • Know the standards and put them into practice in his/ her daily work, thus actively pursuing the hotel's objectives. • Supervise the order and cleanliness of the Front desk area as well as the front desk back office. Ensure the appropriate appearance of all employees. Carry out regular checks in the reception and lobby area in respect of the cleanliness, modernity and good condition of the equipment and installations. • Perform book-outs if necessary • Support, train, supervise and set self-example to all reception staff in offering an optimal service to all guests, taking account of the established standards • Promote in-house sales by thorough knowledge of the hotel and active selling of the hotel's facilities. • Is familiar with the daily hotel activities. • Inform the housekeeper, the porters, room service, etc. of special requests, early and late departures, room changes, taxis and all other important i