About this role
- Werken in de cargo - - Werken in vervoer & transport Business Product Analyst Level 2 Overig • Schiphol Oost • Hbo | Wo Within the Safety, Security & Crisis Management business platform, you will play an important role as an IT Business Product Analyst(BPA) in supporting our business units with data driven decision-making and technological innovation. The platform touches all parts of KLM, meaning your work has a direct impact on the safety and continuity of our operations. You will specifically land within one of our teams within the security domain that focuses on delivering (IT)-solutions for physical access control, credential/ID card management and camera surveillance which is an integral and important part of making sure our level of security meets our high standards. You will work in a product team responsible for delivering maximum business value. Together with colleagues and stakeholders, you translate epics and features into concrete user stories and contribute to solutions that are used across the organization. You would do this by investigating business needs, current processes, involved systems and interfaces. You would also interact with (internal as well as external) stakeholders, solution architects, engineers, other product teams and external vendors to eventually come with solutions that best would fit the needs. What will you do? In this role, you will be responsible for: - Mapping business processes, identifying bottlenecks, and proposing improvements (e.g. improving our ID-card issuance process); - Gathering, specifying, and prioritizing business and user requirements, including acceptance criteria; - Manage different stakeholders internally as well as externally (e.g. Schiphol); - Translating features into user stories; - Encouraging the use of innovative technologies within the security domain (e.g. exploring innovative technologies like automation, AI supporting processes and new security technologi...