About this role
Business Support Manager II Why this role matters Are you ready to take the next step in your career? At GXO Logistics, we are looking for an experienced and proactive Business Support Manager to join our team in Eindhoven. In this role, you will be responsible for supporting multiple customers and leading teams across Inventory Control, Customer Service and WMS Key Users, combining operational leadership with a strong focus on strategy, customer satisfaction and continuous improvement. What's in it for you - Competitive salary and performance-based bonus. - Opportunity to gain valuable business experience, with exposure to operations, customer management, financial performance and strategic decision-making. - Access to GXO University for personal and professional development. - A dynamic, international work environment with growth opportunities. How you'll make an impact - Lead and manage multiple teams across Inventory Control, Customer Service and WMS Key Users, setting direction and operational priorities while ensuring strong day-to-day performance and continuous improvement. - Develop organizational capability through succession planning and talent development. - Own onsite customer relationships and performance, acting as the GXO representative and leading major customer projects, initiatives and escalations. - Drive operational performance and problem solving by monitoring KPIs, participating in daily error calls, identifying root causes of variances and implementing corrective actions to close performance gaps. - Lead Lean, Kaizen and automation initiatives to improve productivity, standardization, service quality and cost efficiency. - Lead system, automation and process transformation initiatives while ensuring effective adoption of digital solutions within operations. - Drive business and financial performance by analyzing account financial models, identifying cost optimization opportunities and actions to improve mar...